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ServiceNow Administrator (CSA) Certification Training

Your Pathway to IT Admin Excellence

Prepare to pass the ServiceNow CSA certification exam on your first attempt.

Course includes real-life case studies, hands-on quizzes, and expert insights.

Training package features ServiceNow Administration Fundamentals, exam voucher, instructor-led or selfpaced training.

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ServiceNow Administrator (CSA)

$480

$600

20% off

✓
ServiceNow University Exam Voucher

i
✓
Training Material
✓
Official eBook
✓
LMS Access
✓
Video Recorded Session

i
✓
Exam Practice Questions

i
✓
Instructor-Led Virtual Classroom Training
✓
1 Year K-Prime Warranty

i
✓
16 Hours

Target Audience

Pre-Requisites

Exam Information

FAQ

Ideal for aspiring or current IT professionals, including:

✓ System Administrators

✓ IT Support Engineers

✓ Process/Practice Managers

✓ ITSM Practitioners

✓ Platform Developers or Analysts looking to validate enterprise ServiceNow skills

While there are no formal prerequisites to appear for the ServiceNow CSA (Certified System Administrator) certification.

In addition, having a foundational understanding of ServiceNow Administration Fundamentals—including platform navigation, core modules, and service functionalities—is highly beneficial.

ServiceNow also outlines some recommended experience that can help you succeed in the CSA exam:

✓ Practical exposure to database systems and IT system management

✓ Hands-on experience with administrative access or system admin roles in ServiceNow

✓ Familiarity with IT Service Management (ITSM) processes like incident, problem, and change management workflows

✓ At least 3 to 6 months of working experience with a ServiceNow instance (usage or maintenance)

✓ Basic understanding of industry-standard terminology, acronyms, and IT-related initialisms

Preparing with this background ensures a smoother learning path and increases your chances of clearing the CSA certification exam on the first attempt

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site and the ServiceNow developer site. Study materials posted elsewhere online are not official, and as per ServiceNow, should not be used to prepare for the examination.

Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. Here are the learning domains, weightings and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub- skills should NOT be considered an all-inclusive list of exam content.

User Interface & Navigation 20%

✔️ServiceNow Overview

✔️Lists and Filters

✔️Forms and Templates

✔️Branding

✔️Collaboration 20%

User Administration

✔️Task Management

✔️Notifications

✔️Reporting

✔️Database Administration 30%

Data Schema

✔️CMDB

✔️Application/Access Control

✔️Import Sets

✔️Self-Service & Process Automation 20%

Knowledge Management

✔️Service Catalog

✔️Workflows/Flow Designer

✔️Introduction to Development 10%

Scripting

✔️Migration and Integration

✔️Development

✔️Exam Structure

The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. Select the most correct answer to the question. There are multiple choice (single answer) and multiple select (select all that apply) questions.

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✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹How long does the CSA training take?

Typically 3 days for instructor-led training or a few weeks of self-paced study. Many candidates pass within 1–3 months.

🔹How should I prepare?

Complete the Admin Fundamentals course, practice via a personal ServiceNow instance, and use updated practice tests aligned with the latest exam blueprint.

🔹What is the ServiceNow Certified System Administrator (CSA) certification?

The CSA credential is the foundational benchmark that validates your operational proficiency on the ServiceNow platform. It confirms your ability to configure, manage, and maintain ServiceNow instances in alignment with platform governance and best-practice frameworks.

🔹Who should pursue the CSA certification?

This certification is purpose-built for IT professionals aiming to accelerate their trajectory in ITSM, platform administration, or enterprise workflow management. Ideal candidates typically operate in system admin, support, or configuration roles across digital transformation programs.

🔹What skills does the CSA certification validate?

The CSA validates your capability to:

Navigate and manage the ServiceNow user interface
Configure UI policies, business rules, client scripts, and data models
Manage tables, forms, and lists
Maintain data integrity
Execute core platform administration tasks
Support process enablement across ITSM modules

🔹What are the prerequisites for the CSA exam?

While there are no mandatory prerequisites, ServiceNow strongly recommends completion of the official ServiceNow Fundamentals training along with hands-on exposure to platform administration in a real or sandbox environment.

🔹What is the exam format?

The assessment is delivered as a proctored, web-based test comprising approximately 60 multiple-choice questions. You are allotted 90 minutes, and the questions are scenario-driven to ensure operational readiness.

🔹Is the certification valid globally?

Yes. The CSA credential is globally endorsed across enterprises leveraging ServiceNow as part of their digital transformation stack. It is a recognized enabler for ITSM, ITOM, HRSD, and workflow automation roles.