Refund And Cancellation Policy

CANCELLATION BEFORE DELIVERY

Order once placed can only be cancelled within 72 hours from the placing the order, you can write to our customer support team on info@knowlathon.com or call us on +91 9960618702 In such cases, the order will be cancelled and the money will be refunded to you within 15 business days after the cancellation request to your original mode of payment.

EXCHANGE POLICY

In circumstances where you consider that a service is defective, you should promptly contact us on info@knowlathon.com or call us on +91 9960618702 with details of the service defect. the defect. We will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a retraining as a result of the defect. If you are eligible, we will send you an invite for the upcoming training.

RETURN & REFUND POLICY

At Knowlathon, we do our best to ensure that you are completely satisfied with our services. And we are happy to issue a full refund based on the conditions listed below:

Learners are eligible for refund in below cases -

1. Training fee will be refunded in full, If you have not attended any training from us due to below reasons
   1. Cancellation of the course you registered for.
   2. Postponement of the course you registered for, beyond 90 days from the original course date.

 

2. Certification exam fee will be refunded in full due to below reasons.
   2. You have not received certification exam voucher / or exam scheduled date (if applicable) within 30 days of original payment date.

 

Learners are not eligible for refund in below cases.

1. Learners fail to attend the planned session without any intimation.
2. learners inform us about not able to attend the session less than 24 hours before the start of the session.
3. Learners fail to attend the training course for 3 consecutive planned schedules after repeated email follow-up.
4. Learners have attended the course for any amount of duration.
5. Learners have been issued a certification exam voucher / or exam scheduled date (if applicable)
6. Tax amount (GST) is collected and paid to Government of India on all transactions, if the transaction is already reported to the tax authorities, the GST amount will not be refunded, unless all relevant regulatory controls are adhered to by the customer.

 

Timelines for refund –

1. Refunds will be processed within 15 business days from the refund request date.
2. All refunds will be processed on the original mode of payment.
3. Once the refund is processed from our side, below timelines may apply based on the mode of payment.
   1. Credit / debit card – 15 days as per bank policy
   2. Bank transfer – 7 working days
   3. UPI transfer – 48 hours

 

How to Request a Refund

To request a refund, simply email us your order details, including the reason why you’re requesting a refund

If you have any queries, contact us on info@knowlathon.com or call us on +91 9960618702