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ITIL^® 4 Specialist: Collaborate, Assure, and Improve (CAI) Certification Training Course

Advance Your ITSM Journey with the ITIL® 4 CAI Specialist Certification
Master Value Stream Collaboration, Assurance, and Continual Improvement
Real-World Implementation Scenarios, Practical Workshops & Expert-Led Sessions
Includes PeopleCert-Accredited Material, Exam Voucher, Instructor-Led Training & Digital Learning Resources

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 Specialist: Collaborate, Assure, and Improve

$833

$1190

30% off

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PeopleCert Exam Voucher

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Official Training Material
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Official eBook
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LMS Access
✓
Video Recorded Session

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✓
Exam Practice Questions

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Instructor-Led Virtual Classroom Training
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1 Year K-Prime Warranty

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Target Audience

Pre-Requisites

Exam Information

FAQ

✓ IT Specialist: Operations

✓ IT Manager: Operations

✓ IT Service Manager

✓ Product Manager

✓ ITIL Foundation or ITIL 4 Managing Professional Transition Certificate

✓ Training through an Accredited Training Organisation or an official eLearning course

✓ Exam results will not be released without proof of completion.

✓ Number of Questions: 60

✓ Exam Duration: 90 minutes

✓ Exam Format: Multiple Choice Questions (MCQ)

✓ Pass Marks: 39 out of 60 (65%)

✓ Exam Type: Closed Book

Want to Train Your Team?

Live Classroom

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 2 Days Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹What is the ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) certification?

The ITIL® 4 CAI certification is part of the ITIL 4 Practice Manager stream. It focuses on collaborative service management practices, assurance of service performance, and continuous improvement, helping professionals drive service excellence in modern organizations.

🔹What topics are covered in the ITIL® 4 CAI course?

The CAI module integrates key practices like: Change Enablement, Service Desk , Relationship Management , Continual Improvement, Risk Management , Organizational Change Management

🔹What is the format of the ITIL® CAI training at Knowlathon?

At Knowlathon, you can choose from: Live instructor-led online training Self-paced eLearning modules Corporate training solutions Each includes official PeopleCert eBook, and exam voucher.

🔹What are the benefits of getting ITIL® 4 CAI certified?

Advance your career in IT Service Management Demonstrate your ability to lead service assurance and improvement initiatives Work towards the ITIL Practice Manager and ITIL Master designation

🔹Is ITIL® CAI a mandatory module for ITIL Practice Manager?

Yes, the CAI module is a required course if you're pursuing the ITIL Practice Manager designation along with five individual ITIL practice certifications.