Certified Agile Service Manager^® (CASM^®) v2.1

Understand how Agile principles integrate with IT Service Management (ITSM)
Learn to adapt traditional ITSM practices to Agile, DevOps, and Lean environments
Bridge the gap between service management, development, and operations teams
Improve service delivery speed while maintaining control, stability, and governance
Apply Agile thinking to incident, problem, change, and service design processes
Enable continuous improvement and customer-centric service management

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Certified Agile Service Manager^® (CASM^®) v2.1

✓
Training Material
✓
LMS Access
✓
Video Recorded Session

i
✓
Exam Practice Questions

i
✓
Instructor-Led Virtual Classroom Training

Target Audience

Pre-Requisites

Exam Information

FAQ

✓ IT Service Managers

✓ ITIL® Practitioners and Consultants

✓ DevOps Engineers and Leads

✓ Agile Coaches and Scrum Masters

✓ Operations and Support Managers

✓ Digital Transformation Teams

✓ Basic understanding of ITSM concepts (ITIL® knowledge is helpful but not required)

✓ Familiarity with Agile or DevOps practices is recommended

✓ Exam Type: Multiple-choice

✓ Number of Questions: 40

✓ Duration: 60 minutes

✓ Pass Mark: 65%

✓ Languages: English, Brazilian Portuguese

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Frequently Asked Questions

🔹What is Certified Agile Service Manager® (CASM®) v2.1?

CASM® v2.1 is a professional certification that validates your ability to apply Agile principles to IT Service Management, enabling faster and more adaptive service delivery.

🔹Who should take the CASM® certification?

This certification is ideal for ITSM professionals, service managers, DevOps practitioners, and Agile teams working in service-oriented environments.

🔹Is CASM® suitable for ITIL® professionals?

Yes. CASM® complements ITIL® by showing how service management practices can evolve in Agile and DevOps-driven organizations.

🔹Does CASM® focus on theory or practical application?

CASM® emphasizes practical application, real-world scenarios, and cross-functional collaboration.