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ITIL^® 4 Specialist: Drive Stakeholder Value Certification Training Course

Your Pathway to Excellence in IT Service Management

Real-Life Case Studies, Ample Exam Practice, Hands-On Quizzes & Expert Insights

Includes PeopleCert Training Material, Exam Voucher, Instructor Led Training & E-Book

Virtual Classroom
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Practice Questions
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Post-Training
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Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 DSV Certification Cost

Prime

$808

$1,010

25%

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert.
✓ Official Training Material
✓ Official eBook
✓ Video Recorded Session

i

Access recordings of live sessions to learn at your own pace.
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Instructor-Led Virtual Classroom Training

Super

$909

$1299

30%

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert.
✓ Official Training Material
✓ Official eBook
✓
LMS Access
Lifetime
✓ Video Recorded Session

i

Access recordings of live sessions to learn at your own pace.
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Instructor-Led Virtual Classroom Training
✓
1 Year K-Prime Warranty

i

Re-attend the same course unlimited times for up to 1 year.

Target Audience

Pre-Requisites

Exam Information

FAQ

The ITIL® 4 Specialist: Drive Stakeholder Value(DSV) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. The target audience for the DSV module includes:

✓ Customer Relationship Managers

✓ Service Delivery Managers

✓ Service Desk Managers

✓ IT Relationship Managers

✓ IT Consultants

Below mentioned are the pre-requisites:

✔️ITIL® Foundation Certificate in IT Service Management

✔️ITIL® 4 Managing Professional Transition Certificate

✔️Training through an Accredited Training Organisation

✓ No. of Questions: 40

✓ Exam Duration: 90 minutes

✓ Exam Format: Multiple Choice Questions (MCQ)

✓ Pass Marks: 28 out of 40 (70%)

✓ Exam Type: Closed Book

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✓ 2 Day's Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

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Frequently Asked Questions

🔹Who Should Take ITIL 4 DSV?

The ITIL 4 Drive Stakeholder Value (DSV) module is designed for professionals involved in managing and improving customer and stakeholder relationships. This course is particularly beneficial for: IT Service Managers & Consultants – Those overseeing customer satisfaction, service level agreements (SLAs), and stakeholder communication. CX/UX Professionals – Experts focused on optimizing customer and user experiences through effective service delivery. Service Delivery & Relationship Managers – Individuals responsible for negotiating, maintaining, and ensuring compliance with service agreements. Business Relationship Managers – Professionals who bridge the gap between customer needs and organizational service offerings to align with business goals. This certification helps enhance skills in fostering strong, value-driven stakeholder engagements.

🔹What Are the Benefits of ITIL 4 DSV Certification?

The ITIL® 4 Drive Stakeholder Value (DSV) certification offers several key benefits, including: • Strengthening engagement with customers and stakeholders • Enhancing service relationships and fostering collaborative value creation • Ensuring IT services align with organizational objectives and deliver business value • Advancing career opportunities in IT Service Management (ITSM)

🔹What Is Drive Stakeholder Value in ITIL?

In ITIL 4, Drive Stakeholder Value (DSV) emphasizes optimizing the relationship between service providers and stakeholders. It involves understanding customer journeys, fostering collaboration, and co-creating value to deliver exceptional service experiences that align with organizational objectives. This practice ensures that services continuously evolve to meet stakeholder needs and drive business success.

🔹Who Can Take Up ITIL 4 DSV Course?

The ITIL 4 DSV (Drive Stakeholder Value) course is designed for: • IT service management (ITSM) professionals handling customer and stakeholder interactions • Service managers and delivery teams involved in service operations • IT consultants and business relationship managers optimizing service strategies • Individuals seeking to improve service value and customer satisfaction

🔹What Is ITIL 4 DSV?

ITIL 4 DSV (Drive Stakeholder Value) is a module within the ITIL 4 framework that emphasizes: • Strengthening engagement with customers and stakeholders • Building better service relationships • Maximizing value through collaboration and efficient service delivery

🔹Who should take the ITIL 4 DSV exam?

The ITIL 4 DSV certification is ideal for: Service Managers & Delivery Managers Customer Experience & Business Relationship Managers Project Managers & Team Leads involved in service engagement and value co-creation

🔹What are the prerequisites for ITIL 4 DSV?

You must hold the ITIL 4 Foundation certification before attempting ITIL 4 DSV.

🔹What are the key learning objectives of ITIL 4 DSV?

✔️ Understand customer journey, experience, and touchpoints ✔️ Learn stakeholder engagement and relationship management ✔️ Apply techniques to co-create value and improve service outcomes ✔️ Use communication, collaboration, and feedback mechanisms to optimize stakeholder satisfaction

🔹How does ITIL DSV fit into the ITIL 4 certification path?

ITIL DSV is part of the ITIL Managing Professional (MP) designation, which combines multiple specialist modules for advanced IT service management skills.

🔹What is the ITIL DSV exam format?

✔️ Type: Closed-book, multiple-choice ✔️ Questions: 40 ✔️ Passing Score: 70% (28 correct answers) ✔️ Duration: 90 minutes ✔️ Delivery: Online or in-person via PeopleCert

🔹How difficult is the ITIL DSV exam?

The ITIL DSV exam is moderately challenging, focusing on practical application of stakeholder engagement, customer journey, and value co-creation principles.

🔹What are the benefits of ITIL DSV certification?

✔️Enhance skills in stakeholder engagement and customer satisfaction ✔️Improve your ability to co-create value with customers and users ✔️Globally recognized by IT employers ✔️Required for ITIL Managing Professional (MP) designation

🔹How can I prepare for the ITIL 4 DSV exam?

✅ Join PeopleCert-accredited ITIL DSV training with Knowlathon 📘 Study official ITIL 4 DSV materials and eBooks 📝 Practice with mock exams to understand question patterns 💡 Focus on stakeholder engagement, service relationship management, and co-creation techniques 🎯 Apply concepts using case studies and real-world scenarios 🤝 Get expert guidance and mentorship from trainers