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ITIL^® 4 Practitioner: Service Level Management (SLM) Certification Training

Understand how to define, negotiate, and manage SLAs aligned with business outcomes.

Learn to measure service performance using ITIL® 4 guiding principles.

Enhance communication between IT and business teams for better transparency.

Use performance data to drive continual improvement in service quality.

Gain a globally recognized ITIL® 4 certification to boost your ITSM career.

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 Practitioner: Service Level Management (SLM)

$699

$839

20% off

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PeopleCert Exam Voucher

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Official Training Material
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Official eBook
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LMS Access
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Video Recorded Session

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Exam Practice Questions

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Instructor-Led Virtual Classroom Training
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1 Year K-Prime Warranty

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Course Duration: 08 Hours

Target Audience

Pre-Requisites

Exam Information

FAQ

Who Can Attend the ITIL® 4 Practitioner Information Security Management Certification Training:

✓ IT Specialist: Operations

✓ IT Manager: Operations

✓ IT Service Manager

✓ Service Delivery Managers

✓ Business Relationship Managers

✓ Service Level Managers

✓ ITIL® Foundation or ITIL® 4 Managing Professional Transition Certificate

✓ Training through an Accredited Training Organisation or an official eLearning course

✓ Exam results will not be released without proof of completion.

✓ No of Questions: 20 questions

✓ Format: multiple choice and performance-based

✓ Duration: 30minutes

✓ Passing / Scoring: 65%

✓ Languages: English

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Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 1 Day Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹What is ITIL® 4 Service Level Management (SLM)?

ITIL® 4 Service Level Management focuses on setting, agreeing, and monitoring service level agreements (SLAs) that ensure IT services deliver business value.

🔹Why is Service Level Management important in ITIL ®4?

It ensures services meet agreed performance standards, driving customer satisfaction and aligning IT service delivery with organizational goals.

🔹What are the key practices covered in ITIL® 4 SLM

The module covers SLA design, metrics setting, service reporting, continual improvement, and stakeholder communication strategies.

🔹Who should take the ITIL ®4 SLM module?

Ideal for service managers, ITSM professionals, and anyone responsible for defining, negotiating, or tracking service performance levels.

🔹How does ITIL® 4 SLM improve business outcomes?

linking service metrics to business value, SLM helps optimize service performance, reduce conflicts, and improve decision-making.

🔹What is required before taking this module?

Candidates must have completed the ITIL® 4 Foundation Certification to qualify for this Practitioner-level module.

🔹What certification will I earn after completion?

Successful candidates receive the ITIL® 4 Practitioner: Service Level Management certification accredited by PeopleCert.