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Learning objectives of Professional Scrum Master™ Certification Training


  • Help Scrum Teams deliver value to their organization 

  • Understand the theory and principles behind Scrum and empiricism 

  • Understand how each part of the Scrum framework ties back to the principles and theory 

  • Understand uncertainty and complexity in product delivery 

  • Understand the meaning and importance of the Scrum values 

  • Learn what Done means and why it is crucial to transparency 

  • Know how to use the Product Backlog to plan with agility 

  • Understand the importance of self-managing teams, interpersonal skills needed, and the Scrum Master role 

  • Clarify the leadership role a Scrum Master plays on the team 

  • Learn the skills and traits and behaviour shifts required to be a Scrum Master 

Target audience  

The Professional Scrum Master course is for anyone involved in product delivery using the Scrum framework. It is particularly beneficial for those people within an organization accountable for getting the most out of Scrum, including Scrum Masters, managers, and Scrum Team members. 

No pre-existing knowledge of Scrum is required to attend.




Professional Scrum Master™ Certification Exam and Certification information 

  • Passing score: 85% 

  • Time limit: 60 minutes 

  • Number of Questions: 80 

  • Format: Multiple Choice, Multiple Answer, True/False 

Course Outline

The Scrum Framework

Scrum theory includes time-boxing, and specific roles, rules, and artifacts. All elements of Scrum complement each other to form a consistent whole. All work is performed in Sprints. All base rules, events, and roles are described in the Scrum Guide, the acknowledged Scrum body of knowledge. Each part of Scrum ties back to the principles and theory. 

  • Scrum Events – Every event in Scrum is an inspect and adapt opportunity. How are these events important? What are the impacts of missing one of these? 
  • Scrum Role – Every role in Scrum has specific accountabilities. What are their accountabilities? Why are they important? How are they different to traditional project management roles?  
  • Scrum artefacts – Every artifact in Scrum is transparent so organisation can inspect and adapt based on it. Why are these artefacts important?   
  • Sprint – The Sprint is the heartbeat of the Scrum framework. What is a Sprint? What are the criteria of a successful Sprint? 
Scrum Philosophy and Principles

Scrum is founded on empirical process theory to deal with the complexity typical to software development. All principles and values of Scrum are based on the fundamental view of software development as creative and complex work. 

  • How is empirical approach different to defined approach? 
  • What makes Scrum different to traditional project management approach? 
  • What is Agile? 
  • How does Agile relate to Scrum? 
  • Why should we be Agile and use Scrum?  
  • In what case is Scrum not suitable? 
Scrum Planning

   Scrum Planning is different from traditional project management. Student will exercise tactics on planning in Scrum. 

  • Product Backlog and Sprint Backlog - The Product Backlog and Sprint Backlog is the plan in Scrum. How is planning in Scrum different traditional project management? What is the best practice to do Lean Planning in Scrum? How to do Product Backlog Refinement?   
  • Product Backlog management - Product Backlog reflects the roadmap of the Product. How do we do Product Backlog management in Scrum? 
  • Product Backlog ordering - Prioritization is one way to order Product Backlog. What are the other techniques to order the Product Backlog?  
  • Product Backlog decomposition - Product Backlog is decomposed so that it can be done in one Sprint. How do we decompose Product Backlog to ready to execute Sprint Backlog?
Quality and Definition of Done

The criteria of success in Scrum are different to traditional project management.  

This module will cover the followings:  

  • Definition of Done - Everyone in the organisation should have the same understanding about “DONE”. What is “DONE”? What is the impact of not having “DONE” software every Sprint? 
  • Quality - What is required for a high-quality software? Does Scrum need documentation? 
Cross-Functional, Self-Organizing Teams

Scrum Teams are self-organizing and cross-functional; which is very different from traditional development groups. Scrum Teams are empowered to do the right thing. 

  • Creating self-organizing teams 
Coaching and Facilitation

Scrum Masters are servant-leaders, with skills and tools to coach teams and organizations in understanding and applying Scrum. They master several techniques for coaching, conversation, and facilitation in order to help people, teams, and organizations discover what works best for them. 

  • Coaching and Facilitation Techniques 
The Scrum Master

This course put emphasizes on one of the roles in Scrum – the Scrum Master. Scrum Masters are servant-leaders with distinct skills. 

Assessment and Certification

Certification prerequisites and exam 

Frequently Asked Questions.

What payment options are available?

Payment options for our Professional Scrum Master (PSM) Certification Training typically include credit/debit card payments, bank transfers, and PayPal. We aim to provide convenient and secure payment methods to accommodate diverse preferences and ensure ease of registration. Additionally, for corporate groups or organizations enrolling multiple participants, we may offer invoicing options and customized payment plans to streamline the process. Our goal is to make the payment experience as smooth and accessible as possible, allowing aspiring PSMs to focus on their training and preparation for certification without any unnecessary hurdles.

Where will be the training held?

Our online virtual classrooms are the primary me answer of doing our Professional Scrum Master (PSM) Certification Training. This model eliminates the need for travel costs and time away from work by allowing participants from different locations to attend the training conveniently from their own devices. Experienced Agile trainers facilitate the virtual training sessions, making use of interactive technologies and collaboration platforms to guarantee a productive and captivating learning environment. Although there may occasionally be live training sessions available in certain places, the default method is virtual, which offers participants flexibility and accessibility from anywhere in the world. Upon enrollment, specific information regarding the training format will be sent.

Do you provide transportation and refreshments with the training?

Transportation and refreshments are not typically provided with our Professional Scrum Master (PSM) Certification Training. Since the training primarily occurs online via virtual classrooms, participants attend from their own locations, eliminating the need for transportation. As for refreshments, participants are responsible for their own snacks and beverages during the training sessions. However, we ensure that the training materials and content provided are comprehensive and valuable, focusing on delivering a high-Quality learning experience to help participants achieve their PSM certification goals effectively.

Can I change the city, location, and date after enrolling for any classroom training?

Changing the city, location, or date of our Professional Scrum Master (PSM) Certification Training after you've enrolled may be subject to our cancellation and rescheduling regulations. We do our best to meet participant demands, but adjustments may be necessary due to unforeseen circumstances, demand, and practical issues. For help with any change requests, please get in touch with our customer support staff, and we'll do everything we can to find a workable solution. Please be aware, nevertheless, that modifications could come with extra costs or be subject to conditions mentioned in our training policies.

Can I cancel my enrollment? Will I get a refund?

It is possible to withdraw from our Professional Scrum Master (PSM) Certification Training program. Refund policies are subject to our terms and conditions and change based on when the cancellation is made. Generally, cancellations made up to a specified amount of time prior to the training start date are refundable in full or in part, less any relevant administrative costs. Refunds might not be available for cancellations made closer to the training start date or after it has already started. For precise information about refunds and cancellations, please consult our cancellation policy or get in touch with our customer service staff.

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