ITIL® 4 Specialist: Sustainability in Digital and IT Training Course

• Incorporating sustainability principles into service management practices and processes.
• Considering environmental and social impact during service design, transition, and operation phases.
• Ensuring sustainable practices are embedded throughout the service lifecycle. Practical Assignment 1 to be completed.

•  Methodologies for measuring and evaluating the environmental footprint of IT services.
• Conducting environmental impact assessments within the digital and IT domain
• Identifying areas for improvement and making data-driven decisions to reduce environmental impact.

•  Eco-design principles and practices for designing sustainable IT services.
• Sustainable procurement considerations, including supplier selection and sustainable sourcing.
•  Energy-efficient infrastructure and waste reduction strategies during service transition. Practical Assignment 2 to be completed.

•  Monitoring and reducing energy consumption in IT operations.
• Optimizing resource utilization and managing e-waste.
•  Promoting recycling and implementing sustainable practices in day-to-day IT operations. Practical Assignment 3 to be completed.

•  Ethical considerations in the digital and IT domain.
•  Diversity and inclusion practices in IT service management.
•  Community engagement and leveraging IT for social impact.

• Frameworks, standards, and regulatory requirements relevant to sustainability in IT service management.
• Integrating sustainability into governance frameworks and ensuring compliance.
•  Addressing legal, ethical, and social aspects of sustainability.

•  Developing sustainability dashboards and reporting frameworks.
•  Identifying sustainability-related metrics and Key Performance Indicators (KPIs).
•  Effective stakeholder communication to demonstrate the organization's commitment to sustainability. Practical Assignment 4 to be completed.

Recap