ITIL® 4 Strategist: Direct, Plan and Improve Training

ITIL® 4 Strategist: Direct, Plan and Improve is one of the intermediate-level ITIL 4 modules that provides individuals with the knowledge and skills necessary to plan and implement effective enhancements within an IT service organisation. This module is intended for IT specialists involved in IT service management, continuous development, and organisational change. This module equips IT professionals with the knowledge and skills necessary to implement strategic enhancements within an IT service organisation. It enables individuals to identify opportunities, manage risks, plan for effective governance, and cultivate a culture of continuous improvement to improve IT services and business outcomes.

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Last updated Oct 2023

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Training By

Knowlathon

Certificate By

PeopleCert

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

Course Features of ITIL® 4 Strategist: Direct, Plan and Improve Training

Focus on Strategic Improvement: ITIL® 4 Strategist: Direct, Plan and Improve module emphasises on equipping individuals with the knowledge and skills necessary to implement strategic improvements within an IT service organisation. It emphasises the significance of aligning improvements with the organization's goals and objectives.

Governance and Risk Management: ITIL® 4 Strategist: Direct, Plan and Improve module highlights the significance of governance and risk management in transformation planning and implementation. It provides individuals with the tools and techniques necessary to establish effective governance frameworks, assess and mitigate risks, and ensure regulatory and standard compliance.

Continual Improvement Practices: ITIL® 4 Strategist: Direct, Plan and Improve module examines various continuous improvement practises and methodologies, including the Plan-Do-Check-Act (PDCA) cycle, service measurement and reporting, and nurturing a continuous improvement culture. It instructs individuals on how to implement and maintain organisational improvements.

Organizational Change Management: ITIL® 4 Strategist: Direct, Plan and Improve module recognises the significance of effective change management in the improvement implementation process. It focuses on communication, stakeholder engagement, managing resistance to change, and nurturing a positive organisational culture.

Value Streams and Practices: ITIL® 4 Strategist: Direct, Plan and Improve module introduces the utilisation of value streams and practises for improvement planning and implementation. It offers a structured method for identifying value streams, mapping them, analysing opportunities for development, and optimising processes to deliver value to consumers and stakeholders.

Practical Application: ITIL® 4 Strategist: Direct, Plan and Improve module emphasises real-world applications and situations. It equips individuals with the knowledge and skills necessary to implement the module's concepts and practises to their own organisations, thereby nurturing measurable improvements and delivering value.

Certification: The ITIL 4 Strategist Direct, Plan, and Improve certification is attained upon fulfilment of this module. This certification demonstrates a candidate's proficiency in strategic transformation planning and implementation, thereby enhancing their professional credibility.

Learning objectives of ITIL® 4 Strategist: Direct, Plan and Improve Training

The ITIL® 4 Strategist: Direct, Plan and Improve module is intended to equip individuals with the knowledge and skills required to plan and implement effective improvements within an IT service organisation. The principal objectives of the The ITIL® 4 Strategist: Direct, Plan and Improve course are as follows:

Understand the Scope and Objectives of DPI: Gain a thorough understanding of the module's intent and scope. Understand the fundamental concepts, principles, and practises of strategic planning, governance, risk management, and continuous improvement.
Understand the Importance of Governance and Risk Management: Learn the fundamentals and best practices of governance and risk management in the context of ITIL® 4 Strategist: Direct, Plan and Improve. Understand the significance of the duties and responsibilities associated with governance and risk management in driving successful enhancements.
Learn Continual Improvement Approaches and Techniques: Explore various approaches and techniques for continuous improvement, such as the Plan-Do-Check-Act (PDCA) cycle, service measurement and reporting, and nurturing a continuous improvement culture. Learn how to select and implement these approaches and techniques to drive organisational improvement.
Understand Communication and Organizational Change Management: Learn about effective communication strategies and the management of organisational change. Learn how to engage stakeholders, manage change resistance, and cultivate a positive organisational culture to support the success of your improvement initiatives.
Learn Value Stream Mapping and Optimization: Examine the concept of value streams and the methods for identifying, mapping, and analysing them to identify opportunities for improvement. Understand how to optimise processes within value streams in order to provide customers and stakeholders with value.
Apply Metrics and Measurement for Improvement: Recognize the significance of metrics and measurements for evaluating the efficacy of transformation initiatives. Learn how to establish measurement frameworks, define meaningful metrics, and use data to drive decision-making and improvement initiatives.
Prepare for Successful Implementation of Improvements: Acquire an understanding of the critical factors for successful improvement implementation. Recognize the significance of leadership, organisational commitment, and stakeholder engagement in sustaining improvement initiatives.
Prepare for the DPI Exam: The DPI module is designed to prepare students for the ITIL 4 Strategist Direct, Plan, and Improve (DPI) exam. The alignment of the learning objectives with the exam requirements ensures that individuals are endowed with the necessary knowledge and skills to pass the examination.

Target audience

The ITIL 4 Strategist Direct, Plan, and Improve (DPI) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. he target audience for the DPI module includes: