ITIL® 4 Specialist: Create, Deliver and Support

ITIL® 4 Specialist: Create, Deliver and Support module expands service management activities to create, deliver and support IT-enabled products and services. This module focuses on development and service management’s cultural and team management aspects. It provides an overview of the tools and technologies that support service management; and illustrates how to incorporate management practices into end-to-end value streams. This module aims to provide knowledge of service quality and improvement methods to ITIL practitioners. This module addresses fundamental service management activities and extends the current ITIL scope to include service creation.

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Last updated Oct 2023

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$ 1299

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Training By

Knowlathon

Certificate By

PeopleCert

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

Course Features

Build effective Service Management Teams and their culture.

Use of the latest technologies to create, deliver and support services

Value Streams’ contribution to creating, delivering and supporting services

Prioritising work to reduce the cycle time for service actions

Considerations for Service Providers for Commercial and Sourcing of Services

Digital Core Guidance (eBook) to be included as a part of the Exam voucher, which will serve as a valuable resource for candidates in their daily work even after the exam is completed

Learning objectives of ITIL® 4 Specialist: Create, Deliver and Support(CDS)

Learn how to plan and construct a service value stream to create, deliver, and support services.
Understand how to ITIL practices contribute to the Service Value System and the end-to-end management of Value streams and their mapping.
Understand and manage the work packages and backlogs for practical value co-creation
Known how to create, deliver and support services

Target audience

All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:

IT Service Management Analysts
IT Process Managers
IT Service Management Consultants
IT Operations Managers
IT Service Delivery Managers

Pre-requisites

Below mentioned are the pre-requisites:

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam and Certification information

Exam Details:

No. of Questions: 40
Exam Duration: 90 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 28 out of 40 (70%)
Exam Type: Closed Book

Certification journey

Course Outline

1. ITIL Foundation recap

2. The evolution of professionalism in IT and service management

2.1 Organizations, people, and Culture
2.2 Building effective teams
2.3 Developing team culture .Recap for the Day

3. Using information and technology to create, deliver, and support services:

3.1 Integration and data sharing
3.2 Reporting and advanced analytics
3.3 Collaboration and Workflow
3.4 Robotic process automation
3.5 Artificial intelligence
3.6 Machine learning
3.7 Continuous integration, continuous delivery, and continuous deployment
3.8 The value of an effective information model 3.9 Automation of service management