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Course Features/USP/Highlights

16 Hours of Instructor Led Training  

Certified and Experienced Instructors

Session recording access  

Study materials and exam prep questions  


Practice Questions  


Target audience  


  • Scrum Masters 

  • Team Leads 

  • Development Managers 

  • Delivery Managers 

  • Project Managers 

  • Agile Coaches 




  • There are no prerequisites to attend the course. 

  • To be eligible for the A-CSM® credential, an active CSM® certification is necessary along with 12 months of Scrum Master experience (within the past five years) logged into your Scrum Alliance profile. 



Course Outline

1. Coaching Concepts
  • Coaching Stances 
  • Key coaching skills and their application at personal and Scrum Team level 
  • Agile coaching 
2.Agile Facilitation
  • Divergent and Convergent Thinking 
  • Facilitation techniques to navigate through Groan Zone and Divergent and Convergent phases 
  • Decision making 
3.Deeper Dive into Lean, Agile and Scrum
  • Get an in-depth understanding of the value, principles and practices of Lean, Agile and Scrum. 
4.Services to Development Team
  • Self-Organization and team Dynamics 
  • Key attributes of effective teams 
  • Coaching for high performing teams 
  • DoD 
  • Agile engineering practices 
5.Services to Product Owner
  • Creating or refining product vision  
  • Product vision to product backlog  
  • Refining product backlog 
6.Services to Organization
  • Impediment Removal and its tactics and strategies 
  • Agile scaling approaches and principles 
  • Introducing new ideas 
  • Tactics and tools for organization change 
7.Personal Development
  • Coaching practices for personal growth actions 
  • Pivotal conversation 
  • Scrum Master as Servant Leader 

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