ITIL^® Managing Professional Transition (Version 5) Certification Training Course

Course Overview:

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually. ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:

• ITIL Product (Version 5): provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.

• ITIL Service (Version 5): explores how organizations design, build, deliver, support, and continually improve services to create value for stakeholders.

• ITIL Experience (Version 5): integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.

The ITIL Managing Professional Transition (Version 5) examination is intended to assess whether candidates can demonstrate sufficient understanding and application of the ITIL key concepts, as described in the syllabus below, to be awarded the ITIL Managing Professional Transition (Version 5) qualification. To be eligible to sit this exam candidates have to be an ITIL 4 Managing Professional or an ITIL v3 Expert. To be awarded the ITIL Managing Professional (Version 5) designation, candidates need to successfully pass the ITIL® Transformation (Version 5) exam too.

 

Course Outline:

1. Key ITIL terms and definitions

1.1 Key concepts of ITIL
1.2 Introduction to digital products and services
1.3 The ITIL Product and Service Lifecycle management activities
1.4 Key concepts of experience

2. The ITIL Value Chain activities

2.1 Key concepts and practices

2.2 Execution steps and outputs

2.3 Success factors and metrics

2.4 Managing the end to-end lifecycle

3. ITIL Experience

3.1 Experience and the ITIL Four Dimensions

3.2 Experience in the ITIL Product and Service Lifecycle

3.3 Key concepts of experience capture

3.4 Experience evidence

3.5 Service relationships, agreements, and journeys

3.6 Organizations

3.7 Stakeholders

3.8 Digital experience improvement

4. ITIL and AI

4.1 AI Governance

4.2 Use of AI within the ITIL context

5. ITIL and other frameworks

5.1 ITIL and DevOps

5.2 ITIL and PRINCE2