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IT Service Management

ITIL^® 4 Foundation Certification Training Course

Modern IT Service Management for Today’s Digital Teams

Exam-Oriented ITIL® 4 Foundation training approach

Real-world scenarios and practical learning experience

Accredited training delivered by experienced instructors

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 Foundation Certification Cost

Express

$999

$1,110

10%

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert
✓ Official Training Material
✓ Official eBook
✓
LMS Access
6 Months
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Free Expert Led Video Lesson

i

Watch a recorded session by Expert-Led on YouTube

Prime

$1099

$1373

20%

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert
✓ Official Training Material
✓ Official eBook
✓
LMS Access
12 Months
✓ Video Recorded Session

i

Access recordings of live sessions to learn at your own pace.
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Instructor-Led Virtual Classroom Training

Super

$1299

$1855

30%

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert
✓ Official Training Material
✓ Official eBook
✓
LMS Access
Lifetime
✓ Video Recorded Session

i

Access recordings of live sessions to learn at your own pace.
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Take-2 @ ₹2500 (Included)
✓
Instructor-Led Virtual Classroom Training
✓
1 Year K-Prime Warranty

i

Re-attend the same course unlimited times for up to 1 year.
✓
3 Free Courses On LMS

i

Get instant access to 3 bonus self-paced courses on our LMS at no extra cost.

Confused?

Target Audience

Pre-Requisites

Exam Information

Who Can Attend the ITIL 4 Foundation Certification Training:

All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:

✓ IT Service Desk Analysts

✓ IT Support Executives

✓ IT Service Management Analysts

✓ IT Process Managers

✓ IT Service Management Consultants

✓ IT Operations Managers

✓ IT Service Delivery Managers

✓ IT Students and Graduates

✓ Business Owners and Managers

✓ Anyone interested in IT Service Management

Prerequisites for ITIL Foundation Certification:

✓ No mandatory prerequisites required to enroll in the ITIL® 4 Foundation course

✓ Suitable for both beginners and experienced professionals

✓ Basic understanding of IT terminology can be helpful

ITIL 4 Foundation Exam :

Based on AXELOS standard exam format

✓ No. of Questions: 40

✓ Exam Duration: 60 minutes

✓ Exam Format: Multiple Choice Questions (MCQ)

✓ Pass Marks: 26 out of 40 (65%)

✓ Exam Type: Closed Book

Want to Train Your Team?

Live Classroom

Learning On-Demand

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 1 Day Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

APR

Saturday

IST

Online

Last 3 Seats Left!

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

ITIL® 4 Foundation

The ITIL® v4 certification introduces a flexible and practical framework for managing IT services. It brings together modern practices like Agile, DevOps, and Lean, helping teams deliver better outcomes. Whether you are just starting out or looking to strengthen your expertise, this ITIL® 4 Foundation training helps you understand how to create value through services and improve collaboration across teams.

Key Benefits of ITIL® 4 Foundation

Provides a globally recognized framework for managing IT services effectively.
Connects IT operations with broader business objectives and customer value.
Encourages collaboration across teams for smoother service delivery.
Supports modern ways of working, including Agile and DevOps practices.
Helps organizations deliver consistent, high-quality services.
Suitable for professionals across both technical and business roles.

What’s Changing & What’s Staying

What stays the same?

✓ Focus on delivering value through IT services

✓ Core service management principles and best practices

✓ Structured approach to improving service delivery

✓ Emphasis on continuous improvement

✓ Foundation remains the entry-level certification

What’s new?

★ Integration with Agile, DevOps, and Lean methodologies

★ Stronger focus on value co-creation with customers

★ Flexible framework suited for modern organizations

★ Introduction of the Service Value System

★ End-to-end view of service delivery and outcomes

★ Alignment with digital transformation initiatives

Course Curriculum

Structured Modules | Practical Learning | Exam-focused Preparation

Module 1: Key Concepts of Service Management

UNDERSTANDING SERVICE VALUE

Definitions
Creating Value

SERVICE RELATIONSHIPS

Service Offerings
Relationship Management

Module 2: The ITIL Guiding Principles

ADOPTING AND ADAPTING

Core Principles
Application of Principles

Module 3: Service Management Dimensions & Systems

THE FOUR DIMENSIONS

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

SERVICE VALUE SYSTEM (SVS)

Purpose and components of the ITIL SVS
Service Value Chain

Module 4: ITIL Management Practices

PURPOSE OF KEY PRACTICES

General Management
Service Management
Technical Management

PRACTICES IN DETAIL

Continual Improvement
Operational Practices
Support Practices

Career Impact

How ITIL® 4 Shapes Your Career Growth

The ITIL® 4 Foundation certification continues to be a highly valued credential in IT service management. Here’s what current industry insights reveal about its impact on salaries and career opportunities:

15–25%

Average Salary Increase After ITIL Certification

Payscale & Glassdoor Data, 2024

₹5K–₹10K Bonuses

Additional Incentives Offered by Top Companies for ITIL-Certified Professionals

Simpliaxis Insights

82%

Fortune 500 Companies Trust ITIL Framework

New Horizons Report

₹22.3 LPA

Average Salary for ITIL-Certified Professionals

6figr.com Insights

ITIL® Training for Enterprises

Flexible and scalable ITIL® 4 certification training programs designed to improve service delivery across organizations.

Build a strong and adaptable IT service strategy
Align technology investments with measurable business outcomes
Respond quickly to changing business needs
Encourage collaboration across teams
Deliver value-driven services to stakeholders
Balance innovation with governance and control

Frequently Asked Questions

🔹 What is the ITIL® 4 Foundation course about?

The ITIL® 4 Foundation course introduces a modern approach to IT service management, focusing on value creation, collaboration, and integrating Agile and DevOps practices.

🔹Who should enroll in ITIL® 4 Foundation training?

The ITIL® 4 Foundation training is suitable for IT professionals, managers, and beginners who want to understand service management and improve service delivery processes.

🔹Are there any prerequisites for ITIL® v4 certification?

There are no strict requirements for the ITIL® v4 certification, making it accessible to anyone interested in learning IT service management fundamentals.

🔹 How challenging is the ITIL® 4 Foundation exam?

The ITIL® 4 Foundation exam is considered beginner-friendly, focusing on understanding concepts rather than deep technical knowledge, making it manageable with proper preparation.

🔹What is the ITIL® 4 certification cost?

The ITIL® 4 certification cost varies based on training providers and exam formats, including options for bundled learning and exam vouchers.

🔹Why choose Knowlathon for ITIL® 4 Foundation training?

Knowlathon’s ITIL® 4 Foundation training offers expert guidance, structured learning, and practical insights to help you clear the exam with confidence.

🔹Can I take the ITIL® 4 Foundation course online?

Yes, the ITIL® 4 Foundation course online allows flexible learning with guided sessions, making it easier to prepare alongside your professional commitments.

🔹What is included in the ITIL® 4 Foundation exam cost?

The ITIL® 4 Foundation exam cost typically includes the exam voucher, and in some cases, training materials or mock tests depending on the package.