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ITIL^® Foundation Version 5 Certification Training Course

Modern IT & Digital Service Excellence

Exam-Focused ITIL® Version 5 Certification Prep

Real-Life Case Studies & Hands-On Practice

PeopleCert-Accredited ITIL® Version 5 Training Package

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® Foundation Version 5

$1500

$2142

30% off

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PeopleCert Exam Voucher

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✓
Official Training Material
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Official eBook
✓
LMS Access
✓
Video Recorded Session

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✓
Hands-On Project Based Learning
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Instructor-Led Virtual Classroom Training
✓
1 Year K-Prime Warranty

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✓
3 Free Courses On LMS

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Target Audience

Pre-Requisites

Exam Information

FAQ

Who Can Attend the ITIL® Version 5 Foundation Certification Training:

✓ Individuals involved in digital product and service delivery.

✓ IT professionals looking to understand or adopt ITIL practices.

✓ Service desk staff, operations teams, project managers, consultants, and managed service providers.

✓ Anyone aiming to improve organizational performance using best-practice service management.

Pre-requisites for ITIL® Version 5 Foundation Certification:

✓ No formal prerequisites for the ITIL Foundation exam.

✓ Basic awareness of IT or business environments is helpful but not mandatory.

Exam Details for ITIL® Version 5 Foundation Certification:

✓ Format: Multiple-choice, 40 questions.

✓ Duration: 60 minutes (75 minutes for non-native language candidates).

✓ Pass Mark: 26/40 (65%).

✓ Question Types: MCQ, Standard, negative, missing-word, and list-type questions.

✓ No negative marking

✓ Closed book: No materials allowed.

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Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 1 Day Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

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Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

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✓ Cost-Effective Exam Voucher Packages.

ITIL® Foundation Version 5

The ITIL® Foundation (Version 5) introduces the key concepts of digital product and service management and provides a unified language for value creation in modern organizations. It covers the ITIL® framework, including guiding principles, the value system, value chain, practices, and continual improvement. The course helps learners understand how value is co-created through effective management of digital products and services and how ITIL® supports modern technologies, automation, and data-driven decision-making.

Course Outline –

Core Concepts: Products, Services & Value (28%)

- Product vs service; digital product & digital service

- Goods, service actions, access to resources

- Utility vs warranty

- Value, value co-creation

- Outcomes, costs, risks

- Service offering & service interactions

Service Relationships (15%)

- Service provider, service consumer, digital product vendor

- Sponsor, customer, user

- Basic / cooperative / collaborative relationships

- Service journey

- Service quality & SLAs

ITIL Guiding Principles (18%)

- Focus on value

- Start where you are

- Progress iteratively with feedback

- Collaborate & promote visibility

- Think & work holistically

- Keep it simple & practical

- Optimize & automate

- How principles reinforce each other

Four Dimensions of Product & Service Management (8%)

- Organizations & people

- Information & technology

- Partners & suppliers

- Value streams & processes

- PESTLE factors

ITIL Value System (10%)

- Purpose of the ITIL Value System

- Components: guiding principles, governance, value chain, practices, continual improvement

- How VS components work together

Value Chain Activities (12%)

- Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support

- Key success metrics for activities

Management Practices (5%)

- Purpose of a management practice

- Practice groups

- How practices support value chain activities

- Practice guide structure

Value Streams, Mapping & Management (4%)

- Core vs enabling value streams

- Value stream mapping (as-is / to-be)

- Value stream management

- Complexity thinking

Continual Improvement (5%)

- Continual Improvement Model (7 steps)

- Purpose of CI

- Feedback loops

- Alignment with vision & goals

Governance (3%)

- Governance definition

- Evaluate, Direct, Monitor

- Governance role in the Value System

ITIL + Other Frameworks (2%)

- Collaboration with DevOps

- How PRINCE2 complements ITIL

- Why project management matters

Frequently Asked Questions

🔹What is new in ITIL® Version 5?

ITIL®(Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

Key innovations include:

✔ Modern, Integrated and Comprehensive Approach

ITIL®Version 5 provides guidance that works across the entire organization - from leadership and strategy through to day-to-day operations - helping teams collaborate, align priorities, and consistently create value in both stable and fast changing environments.

✔ AI-Native and Complexity-Ready

ITIL® Version 5 helps professionals work effectively in complex, AI-enabled environments by providing practical guidance on how to adapt, make informed decisions, and manage change as technology, business needs, and customer expectations evolve.

✔ Integration of Products and Services

ITIL® provides end-to-end lifecycle guidance for digital products and services, integrating both for holistic management and value.

✔ Emphasis on Digital Experience

Digital experience is a core focus in ITIL® (Version 5), helping professionals design, deliver, and improve digital products and services with greater visibility, collaboration, and understanding of how different stakeholders experience value.

✔ Continuity with Previous Versions

ITIL® Version 5 incorporates proven concepts and models from ITIL® 4 and earlier, including the value system and guiding principles.

🔹What is the rationale for going back to “version” prior to the number? ITIL® v3 > ITIL® 4 > ITIL® (Version 5)?

We use ITIL® Version 5 to clearly signal the evolution of the ITIL framework. Each new version represents a meaningful step forward, building on proven guidance while adapting to how digital products, services, and organizations operate today. This helps candidates understand that ITIL evolves with the profession, rather than being replaced or reset.

🔹Are there any extension modules in ITIL® Version 5?

AI Governance is the only extension module in the ITIL® Version 5 qualification scheme. It focuses on establishing frameworks, policies, and controls to ensure AI is used responsibly, ethically, and in alignment with organizational and regulatory standards. The ITIL® 4 extension modules are no longer part of the ITIL® Version 5 qualification scheme, as their content has been absorbed into the broader ITIL guidance and future learning offerings, reflecting how the framework has evolved.

🔹 I have ITIL 4 Foundation certification. How should I go about transitioning to ITIL Version 5?

ITIL4 Foundation holders do not need to retake their Foundation certification. ITIL® Version 5 represents an evolution rather than a revolution, and ITIL 4 Foundation is fully recognized as a prerequisite for all advanced ITIL® Version 5 qualifications.

🔹How does ITIL® Version 5 support AI and digital transformation?

ITIL® Version 5 integrates AI, automation, and digital-product thinking into service management, enabling organizations to deliver faster, smarter, and outcome-driven services.

🔹Why choose ITIL® Version 5 training from Knowlathon?

Knowlathon provides structured, exam-focused ITIL® Version 5 training with PeopleCert-accredited courseware, expert instructors, real-life case studies, and end-to-end exam support.

🔹Where to Get the Best ITIL® Version 5 Foundation Training in Pune?

Boost your IT Service Management career with ITIL® Version 5 Foundation training at Knowlathon, Pune. Get hands-on learning, industry-aligned modules, and expert guidance from certified trainers. Achieve global ITIL certification with practical insights designed for professionals aiming to excel in ITIL practices.