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ITIL^® 4 Practitioner: Service Request Management Certification Training

Q: 🔹What are prerequisites for this course?

ITIL 4 Foundation or equivalent is required .

Learn how to support quality service through handling predefined, user-initiated service requests
Develop structured methods for fulfilling service requests, improving user satisfaction
Understand service request models, catalogs and fulfilment processes
Reduce request-handling costs, improve SLA performance and user experiences
Explore roles, technology, partner/supplier aspects of request fulfilment
Use practical frameworks to measure and improve the Service Request Management practice

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 Practitioner: Service Request Management

$699

$839

20% off

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PeopleCert Exam Voucher

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Official Training Material
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Official eBook
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LMS Access
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Video Recorded Session

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Exam Practice Questions

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Instructor-Led Virtual Classroom Training
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1 Year K-Prime Warranty

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Course Duration: 08 Hours

Target Audience

Pre-Requisites

Exam Information

FAQ

✓ IT Specialist: Operations

✓ IT Manager: Operations

✓ IT Service Manager

✓ ITIL Foundation or ITIL 4 Managing Professional Transition Certificate

✓ Training through an Accredited Training Organisation or an official eLearning course

✓ Exam results will not be released without proof of completion.

✓ No of Questions: 20 questions

✓ Format: multiple choice and performance-based

✓ Duration: 30minutes

✓ Passing / Scoring: 65%

✓ Languages: English

Want to Train Your Team?

Live Classroom

Learning On-Demand

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 1 Day Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹What is ITIL 4 Practitioner Service Request Management certification?

A certification focused on the practice of managing user-initiated service requests within the ITIL 4 framework

🔹Who should attend the Service Request Management course?

Service desk analysts, support staff, service request managers, ITSM professionals wanting to master request fulfilment.

🔹What are prerequisites for this course?

ITIL 4 Foundation or equivalent is required.

🔹What will I learn in Service Request Management training?

You’ll learn service request models, catalogue creation, fulfilment processes, SLA alignment, cost and user satisfaction improvement.

🔹Does this training have practical applications and tools?

ITIL 4 Practitioner: IT Asset Management is a professional certification focused on effectively managing IT assets across their lifecycle to optimize value, reduce costs, and ensure compliance.