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ITIL^® 4 Practitioner: Service Desk Certification Training

Master the core activities of the Service Desk practice
Improve user experience and communication quality
Learn structured handling of service requests and incidents
Enhance first-contact resolution and workflow efficiency
Align Service Desk operations with other ITIL® 4 practices
Apply practical scenarios to strengthen service support skills

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 Practitioner: Service Desk

Prime

$00

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert.
✓ Official Training Material
✓ Official eBook
✓ Video Recorded Session

i

Access recordings of live sessions to learn at your own pace.
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Instructor-Led Virtual Classroom Training

Super

$699

$839

20%

off

✓ PeopleCert Exam Voucher

i

Official voucher to schedule your certification exam with PeopleCert.
✓ Official Training Material
✓ Official eBook
✓
LMS Access
Lifetime
✓ Video Recorded Session

i

Access recordings of live sessions to learn at your own pace.
✓ Exam Practice Questions

i

Access a set of mock questions on the LMS to prepare for the exam.
✓
Instructor-Led Virtual Classroom Training
✓
1 Year K-Prime Warranty

i

Re-attend the same course unlimited times for up to 1 year.

Target Audience

Pre-Requisites

Exam Information

FAQ

✓ Service Integration Manager

✓ IT Service Manager

✓ IT Operations Leader

✓ Product Manager

✓ Enterprise Architect

✓ ITIL® Foundation or ITIL® 4 Managing Professional Transition Certificate

✓ Training through an Accredited Training Organisation or an official eLearning course

✓ Exam results will not be released without proof of completion.

✓ No of Questions: 20 questions

✓ Format: multiple choice and performance-based

✓ Duration: 30minutes

✓ Passing / Scoring: 65%

✓ Languages: English

Want to Train Your Team?

Live Classroom

Learning On-Demand

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 1 Day Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹What is the ITIL 4 Practitioner: Service Desk certification?

This certification focuses on improving user experience, communication, and service support activities within the ITIL 4 Service Desk practice.

🔹Who should take the ITIL 4 Service Desk course?

IT support engineers, service desk analysts, ITIL Foundation holders, and professionals managing user interactions.

🔹What are the prerequisites for the Service Desk practitioner course?

ITIL® 4 Foundation is mandatory before attempting this practitioner certification.

🔹Does this training include the official exam voucher?

Yes, accredited providers like Knowlathon offer PeopleCert-approved training + exam vouchers.