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IT Service Management

ITIL^® 4 Sales Professional

Understand IT services from a customer value perspective
Translate technical offerings into business outcomes
Align sales conversations with the ITIL 4 service value system
Improve trust and credibility with technical stakeholders
Sell solutions, not features or tools
Build long-term customer relationships through value-based selling

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ITIL^® 4 Sales Professional

✓
Training Material
✓
LMS Access
✓
Video Recorded Session
✓
Exam Practice Questions
✓
Instructor-Led Virtual Classroom Training

Target Audience

Pre-Requisites

Exam Information

FAQ

✓ IT Sales Professionals

✓ Pre-sales consultants

✓ Account managers

✓ Business development managers

✓ Customer success teams

✓ Marketing Managers

✓ Sales Managers

✓ No formal prerequisites

✓ Basic knowledge of IT services is helpful

✓ No of Questions: 20 questions

✓ Format: multiple choice and performance-based

✓ Duration: 30minutes

✓ Passing / Scoring: 65%

✓ Languages: English

✓ Closed book

Want to Train Your Team?

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

Scalable Learning Programs for Teams of Any Size

Dedicated Customer Success Manager & Post-Training Support

Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹What is ITIL 4 Sales Professional certification?

It certifies your ability to sell IT services using value-driven, customer-focused approaches.

🔹Is this certification only for IT professionals?

No. It’s ideal for sales, pre-sales, account managers, and customer success teams.

🔹Does this course help improve sales conversions?

Yes. It focuses on understanding customer outcomes and positioning services accordingly.

🔹Is instructor-led training better than self-paced?

Yes. ILT provides real-world examples, live discussions, and expert guidance.