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IT Service Management

ISO 20000 Foundation Certification Training Course

Your Pathway to Excellence in IT Service Management with ISO 20000
Pass the ISO 20000 Foundation Certification Exam on Your First Attempt
Real-World Case Studies, Extensive Practice Tests, Hands-On Quizzes & Expert Insights
Includes Accredited Training Material, Exam Voucher, Instructor-Led Sessions & E-Book

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ISO 20000 Foundation

$799

$999

20% off

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TÜV Rheinland Exam Voucher

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Official Training Material
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Official eBook
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LMS Access
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Video Recorded Session

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Exam Practice Questions

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Instructor-Led Virtual Classroom Training
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1 Year K-Prime Warranty

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Target Audience

Pre-Requisites

Exam Information

FAQ

The ISO 20000 Foundation training course is intended for:

✓ Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS

✓ Personnel responsible for managing, maintaining, and improving services and service delivery capabilities

✓ Aspiring professionals seeking knowledge about basic concepts of service management

✓ Members of SMS implementation and operation teams

✓ Individuals wishing to pursue a career in service management

✓ There are no prerequisites to participate in this training course.  

✓ Duration: 01 hour  

✓ Number of Questions: 40 (Multiple Choice)  

✓ Pass mark: 65%  

✓ Open book: No  

✓ Electronic equipment allowed: No  

✓ Level: Foundation  

✓ Languages: English, Japanese, Portuguese, Spanish  

Want to Train Your Team?

Live Classroom

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ 1 Day Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹Is ISO 20000 Foundation certification right for my career?

If you're beginning your career in IT service management, working in a role that supports IT service delivery, or simply need to understand how IT services are managed according to global standards, the ISO 20000 Foundation certification is a great fit. It offers a solid foundation of knowledge that is applicable across different IT roles and industries, helping you to gain a fundamental understanding of IT service management principles.

🔹How does ISO 20000 Foundation compare to other IT certifications?

Unlike other certifications that may focus on specific technologies or delve deeply into individual ITIL processes, ISO 20000 Foundation offers a more comprehensive view of the management system framework for IT services. It focuses on the "what" and "why" of IT service management (ITSM) requirements, providing a broader context for how processes and technologies should be managed to meet organizational objectives and enhance customer satisfaction.

🔹Can I take the ISO 20000 Foundation certification online?

Yes, numerous accredited training providers offer online courses for the ISO 20000 Foundation certification. These online programs provide flexibility, allowing you to learn at your own pace and on a schedule that suits you, which is especially convenient for working professionals. The certification exam may also be available online through proctored sessions, although this may vary depending on the certification body and training provider.

🔹How can ISO 20000 Foundation help my organization?

Even if you're the only one in your team with the ISO 20000 Foundation certification, your knowledge of the ISO 20000 framework can play a key role in fostering a culture of structured IT service management within your organization. You can contribute to service improvement initiatives, process implementation, and ensuring that IT services are aligned with business objectives, potentially leading to the organization achieving full ISO 20000 certification in the future.

🔹If I am already ITIL certified, do I still need ISO 20000 Foundation?

While ITIL offers an in-depth focus on ITSM processes, ISO 20000 emphasizes the management system aspect and offers a framework for ensuring consistent, effective service delivery. The ISO 20000 Foundation certification can enhance your ITIL knowledge by providing a standard-based perspective on managing IT services. It also prepares you for roles that involve ITSMS audits and compliance, complementing your existing ITIL expertise.