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IT Service Management

ISO 20000 Lead Implementer Training & Certification

Your Pathway to Excellence in IT Service Management Implementation with ISO 20000
Pass the ISO 20000 Lead Implementer Certification Exam on Your First Attempt
Real-World Implementation Case Studies, Extensive Practice Tests, Hands-On Quizzes & Expert Insights
Includes Accredited Training Material, Exam Voucher, Instructor-Led Sessions & E-Book

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

Virtual Classroom
Training

Practice Questions
on LMS

Guaranteed to
Run Batches

Experienced
Instructors

Exam
Simulation

Post-Training
Support

ISO 20000 Lead Implementer

$1039

$1299

20% off

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EXIN Exam Voucher

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Official Training Material
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Official eBook
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LMS Access
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Video Recorded Session

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Exam Practice Questions

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Instructor-Led Virtual Classroom Training
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1 Year K-Prime Warranty

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Target Audience

Pre-Requisites

Exam Information

FAQ

The ISO 20000 Lead Implementer training course is intended for: 

✓ Managers or consultants involved in and concerned with the implementation of a service management system in an organization 

✓ Managers and employees seeking to help their organization meet the service requirements and deliver value 

✓ Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1 

✓ Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization 

✓ Members of an SMS implementation team 

✓ The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.

✓ Duration: 02 hours 

✓ Number of Questions: 100 (Multiple Choice)  

✓ Pass mark: 70% 

✓ Open book: No  

✓ Electronic equipment allowed: No

Want to Train Your Team?

Live Classroom

Corporate Training Solutions

Advance your career with Knowlathon’s Live Instructor-Led/Classroom Training, designed for professionals who prefer interactive and structured learning.

Gain practical insights, real-time engagement, and expert guidance to confidently clear certification.

✓ Live Training by Certified Experts.

✓ Interactive Sessions with Real-Time Q&A & Case Studies.

✓ Comprehensive Study Material + Post-Session Recordings.

✓ Learner Support to Guide You Every Step.

Learn at your own pace with Knowlathon’s On-Demand Training Programs - ideal for busy professionals who need flexibility without compromising quality.

✓ Comprehensive Learning Material Featuring Real-World Business Scenarios.

✓ Study Training Material + Exam Voucher.

✓ Access to Self-Paced Resources (for On-Demand Learners)

✓ Learner Support from Our Expert Team.

Help your teams grow with personalized training programs and affordable pricing that fit your business goals. Build a future-ready workforce by boosting digital skills, technical know-how, and a mindset of continuous improvement.

✓ Scalable Learning Programs for Teams of Any Size

✓ Dedicated Customer Success Manager & Post-Training Support

✓ Cost-Effective Exam Voucher Packages.

Frequently Asked Questions

🔹Why should I become an ISO 20000 Lead Implementer?

Becoming an ISO 20000 Lead Implementer offers several valuable advantages, such as: • Improved career opportunities and the potential for increased income. • Acknowledgment as a skilled and proficient IT Service Management (ITSM) professional. • The ability to successfully manage and lead ISO 20000 implementation projects. • A deeper understanding of industry best practices in IT service management. • The opportunity to enhance organizational performance, drive customer satisfaction, and ensure compliance with global standards.

🔹How does ISO 20000 relate to ITIL?

ISO 20000 is an internationally recognized standard for IT Service Management Systems (SMS), outlining the framework and requirements for establishing, implementing, maintaining, and enhancing an SMS. On the other hand, ITIL (Information Technology Infrastructure Library) is a popular framework of best practices for IT service management that can be leveraged to support the adoption of ISO 20000. The two are complementary, with ITIL offering practical guidance on how to fulfill the specific requirements set by ISO 20000.