SIAM™ Foundation Training India

Learning Objectives of SIAM™ Foundation Course

Understanding SIAM Principles and Concepts:  

• Understand the key concepts, principles, and advantages of Service Integration and Management (SIAM).  
• Understand the SIAM ecosystem, its constituents, and the roles and responsibilities that exist within it. 
• Discover the challenges and success factors associated with implementing SIAM.

Knowledge of SIAM Implementation:  

• Comprehend the phases and activities required to implement SIAM. 
• Discover how to create a SIAM strategy and business case. 
• Obtain an understanding of the necessary governance structures and frameworks for SIAM implementation. 

Familiarity with SIAM Processes:  

• Acquire an understanding of the essential SIAM ecosystem processes, including Service Catalog Management, Service Level Management, and Supplier Management. 
• Comprehend the Incident and Problem Management processes in an environment with multiple vendors. 
• Understanding the Change Management and Service Integration processes is essential. 

Integration and Coordination Techniques:  

• Master techniques of integration and coordination for administering multiple service providers. 
• Comprehend how to establish effective channels of communication and collaboration in a SIAM environment. 
• Gain an understanding of service integration models and methodologies. 

SIAM Practices and Tools:  

• Investigate the practises and methods SIAM employs to attain service excellence and customer satisfaction. 
• Recognize the significance of automation and monitoring capabilities within the SIAM ecosystem. 
• Gain familiarity with the SIAM implementation tools and technologies. 

Governance and Performance Management:  

• Learn about SIAM environment governance structures, duties, and responsibilities. 
• Learn how to measure and report performance in a SIAM environment. 
• Recognize the significance of continuous improvement and customer fulfilment within SIAM.