ITIL® 4 Specialist: Plan, Implement, and Control (PIC) Certification Training Course
.jpg)
Course Package
Exam Voucher by PeopleCert
Official Training Material from PeopleCert
Official ITIL®4 Practitioner E-Book
Highly Experienced & Accredited Instructor
Live Instructor-Led Sessions
Real Life Examples & Case Studies
Lifetime LMS Access
K-Prime Warranty
Target Audience of ITIL® 4 PIC Certification
This certification is ideal for IT professionals responsible for IT service planning, execution, and governance, including but not limited to:
✔ IT Service Management Analysts
✔ IT Process Managers
✔ IT Service Management Consultants
✔ IT Operations Managers
✔ IT Service Delivery Managers
✔ IT Change and Release Managers
Pre-requisites of ITIL® 4 PIC Certification Training
To take this certification, candidates must meet the following requirements:
- ITIL® Foundation Certificate in IT Service Management.
- Training must be completed through an Accredited Training Organisation (ATO).
Exam and Certification Information
Exam Details:
✔ Number of Questions: 60
✔ Exam Duration: 90 minutes
✔ Exam Format: Multiple Choice Questions (MCQ)
✔ Pass Marks: 39 out of 60 (65%)
✔ Exam Type: Closed Book
ITIL® 4 PIC Certification Journey
Course Outline
1. ITIL Foundation Recap
-
Overview of ITIL principles and framework.
2. Module 1 – Change Enablement
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
3. Module 2 – Deployment Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
4. Module 3 – Release Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
5. Module 4 – Service Configuration Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
6. Module 5 – IT Asset Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
7. Governance, Risk, and Compliance (GRC) in ITIL
-
Implementing ITSM governance models and managing risks.
8. Practice Success Factors (PSF) and Key Metrics
-
Understanding ITIL practice success factors and measuring effectiveness.
9. The ITIL Capability Model
-
Aligning ITIL practices with business goals and industry standards.
10. ITIL 4 Sample Paper Discussions
-
Exam question breakdown and practice test review.
11. Q&A Session
-
Expert-led discussion and clarification of key topics.
Achieve Your ITIL® 4 PIC Certification Today!
Get Your Certificate in Just 7 Days
.png)
Frequently Asked Questions.
If you enroll in our three-day virtual training course for the ITIL® 4 Specialist: Plan, Implement & Control (PIC) certification, you'll be guided by expert instructors with extensive experience in IT Service Management (ITSM). The course covers all the key concepts and knowledge areas needed to confidently pass the exam. You'll also receive access to official ITIL® 4 PIC guidance in eBook format and sample exam papers to help you prepare thoroughly before taking the proctored exam.
The ITIL® 4 Specialist: Plan, Implement & Control (PIC) exam is a proctored test lasting 90 minutes and includes 60 multiple-choice questions. To pass, you'll need a score of at least 65%, which means answering 39 questions correctly. While the exam can be challenging, our training at Purple Griffon is designed to make the preparation process smooth and effective, giving you the best chance of success.
Related Courses
.jpg)
.jpg)
.jpg)
.png)
.png)
.jpg)
×