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ITIL® 4 Specialist: Business Relationship Management Training

ITIL® 4 Specialist: Business Relationship Management

ITIL® 4 Specialist: BRM

ITIL® 4 Specialist: Business Relationship Management Training

The ITIL® 4 Specialist: Business Relationship Management (BRM) module emphasises the significance of establishing and maintaining solid relationships between IT service providers and their clients. This module explains how to establish effective business relationship management practises in order to better comprehend customer requirements, align IT services with business objectives, and drive value creation. This module equips professionals with the knowledge and skills required to effectively engage with customers, comprehend their requirements, and align IT services to deliver value. It emphasises the significance of establishing solid relationships and collaborative partnerships between IT service providers and their customers in order to fuel business success.

Last updated Apr 2025

Course Fee -

$ 999

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Training By

Knowlathon

Certificate By

PeopleCert

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

Accredited By

Course Package

Exam Voucher by PeopleCert

Official Training Material from PeopleCert

Official ITIL®4 BRM E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

Target Audience of ITIL® 4 BRM Certification

The ITIL® 4 Specialist: IT Asset Management (ITAM) module is primarily designed for professionals who are involved in or responsible for IT asset management within an organization. The module is especially pertinent for:

Business Relationship Managers (BRMs)
Service Delivery Managers
IT Service Managers and Practitioners
IT Managers and Directors
IT Consultants and Business Consultants
Relationship Managers and Account Managers

Pre-requisites of ITIL® 4 BRM Training

-ITIL® Foundation Certificate in IT Service Management.
-Training through an Accredited Training Organisation.
-ITIL®4 Managing Professional Transition Certificate.

ITIL® 4 Specialist: Business Relationship Management (BRM) Exam and Certification Information

No. of Questions: 40
Exam Duration: 90 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 26 out of 40 (65%)
Exam Type: Closed Book

ITIL® 4 BRM Certification Journey

1 ITIL® Foundation recap

ITIL® Foundation recap

2 Introduction to Business Relationship Management

Overview of BRM and its importance in IT service management
Key concepts and principles of BRM
Relationship between BRM and other ITIL® practices

3 Business Relationship Management Principles

Understanding the principles and practices of effective BRM
Stakeholder analysis and engagement strategies
Value creation and customer-centricity in BRM

4 Developing a BRM Strategy

4 IDefining a BRM strategy aligned with business goals and objectives
Assessing business capabilities and their alignment with customer needs
Establishing governance structures and frameworks for BRM

5 Understanding Customer Needs and Expectations:

Techniques for capturing and understanding customer needs
Customer feedback management and continuous improvement
Establishing effective communication channels and collaboration mechanisms

6 Aligning IT Services with Business Objectives

Process of aligning IT services with business needs
Identifying opportunities for value creation through IT services
Establishing service level agreements and measuring service performance

7 Building and Sustaining Strong Customer Relationships

Techniques for building trust and credibility with customers
Conflict resolution and negotiation skills in BRM
Fostering a customer-centric culture within the organization

8 Continuous Improvement in BRM

Identifying areas for improvement in BRM processes and activities
Monitoring and measuring BRM effectiveness
Driving innovation and enhancing customer satisfaction through BRM

9. Recap

Recap

10. 7 ITIL® 4 Specialist: Business Relationship Management (BRM) Sample Paper Discussions

ITIL® 4 Specialist: Business Relationship Management (BRM) Sample Paper Discussions

11. Q&A

Frequently Asked Questions.

What is ITIL 4 specialist: Business Relationship Management?

The ITIL® 4 Specialist: Business Relationship Management course is a key component of the ITIL 4 certification framework. It focuses on enhancing a professional's skills in managing and engaging stakeholders effectively. The course highlights the significance of fostering strong business relationships and emphasizes the identification and fulfillment of business needs as a fundamental part of IT service management.

What are the benefits of taking ITIL® 4 Specialist: Business Relationship Management Course?

The ITIL® 4 Specialist: Business Relationship Management course offers several benefits, including the development of specialized skills for managing IT-business relationships, improving collaboration, and ensuring that IT services align with the organization’s strategic goals. This certification also serves to validate proficiency in building and maintaining positive interactions between IT and business stakeholders.

How does the ITIL® 4 Specialist: Business Relationship Management Course stand out from other ITIL® 4 Certifications?

The ITIL® 4 Specialist: Business Relationship Management course stands out from other ITIL® 4 certifications by concentrating specifically on the development of specialized capabilities for managing relationships between IT service providers and business units. Its unique focus is on achieving strategic alignment between IT services and the broader goals of the organization.

What are the career opportunities after completing this ITIL® 4 Specialist: Business Relationship Management Course?

Upon completing the ITIL® 4 Specialist: Business Relationship Management course, individuals can pursue a range of career opportunities, such as positions in Business Relationship Management, Service Management, and IT leadership. This certification enhances essential skills for managing strong IT-business relationships and aligning IT services with organizational objectives, opening doors to various strategic roles.

What is included in this ITIL® 4 Specialist: Business Relationship Management Course?

The ITIL® 4 Specialist: Business Relationship Management course includes comprehensive training sessions led by experienced instructors, the ITIL® 4 Specialist: Business Relationship Management certification exam, and a digital delegate pack, providing all the resources needed for successful learning and certification.

Related Courses

ITIL® 4 Foundation Certification Training Course

ITIL® 4 Specialist: Business Relationship Management Training

Accredited By

Course Package

Target Audience of ITIL® 4 BRM Certification

Pre-requisites of ITIL® 4 BRM Training

ITIL® 4 Specialist: Business Relationship Management (BRM) Exam and Certification Information

ITIL® 4 BRM Certification Journey

Course Outline

Frequently Asked Questions.

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