Learning Objectives of ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS) Course 

The ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS) module is designed to provide participants with the knowledge and skills required to acquire and manage cloud services effectively within the context of IT service management. The principal learning objectives of the AMCS module are as follows: 

• Understanding Cloud Service Concepts:  

• Define the fundamental concepts and characteristics of cloud services 

• Differentiate between public, private, and hybrid cloud deployment models and service models (IaaS, PaaS, SaaS). 

• Cloud Service Strategy:  

• Identify the strategic value of cloud services for the organization. 

• Develop a cloud service strategy aligned with organizational goals and objectives. 

• Assess and select appropriate cloud service providers based on business requirements. 

• Cloud Service Planning and Implementation:  

• Assess the readiness of the organization to adopt and migrate services to the cloud. 

• Plan and manage the migration of services to the cloud. 

• Address risks, dependencies, and integration challenges during the implementation process. 

• Cloud Service Governance:  

• Establish governance frameworks and controls for cloud service management. 

• Define roles, responsibilities, and accountability for cloud service management. 

• Monitor and manage cloud service performance, compliance, and risk. 

• Cloud Service Management Practices:  

• Apply IT service management principles and practices in the context of cloud services. 

• Identify and implement appropriate service management processes for cloud services. 

• Ensure effective service design, transition, operation, and continual improvement in the cloud environment. 

• Cloud Service Optimization and Improvement:  

• Optimize the utilization of cloud services to maximize business value. 

• Monitor and analyze cloud service performance, capacity, and cost. 

• Identify opportunities for improvement and implement appropriate optimization measures. 

• Cloud Service Relationship Management:  

• Manage relationships with cloud service providers and other stakeholders. 

• Establish and maintain effective communication and collaboration channels. 

• Resolve conflicts, address issues, and foster a positive working relationship. 

• Cloud Service Financial Management:  

• Manage the financial aspects of cloud services, including cost modeling, budgeting, and chargeback mechanisms. 

• Optimize cost-effectiveness and ensure transparency in cloud service expenditure.