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Target Audience of ITIL® 4 Leader: Digital and IT Strategy(DITS) Certification 

 

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. The target audience for the DITS module includes: 

  • IT Managers and Leaders 

  • Digital Transformation Managers 

  • IT Strategy Managers 

  • IT Governance Professionals 

  • Business and IT Consultants 

  • Senior Executives and Directors 

  • IT Professionals Seeking Career Advancement 

     


Pre-requisites Of ITIL® 4 Leader: Digital and IT Strategy(DITS) Certification Training 

 

 ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam and Certification information

 

This certification has 2 part exam 

Part 1 Exam 

Exam Details: 

  • No. of Case Studies: 4 

  • Exam duration: 60 minutes each 

  • Exam Format: All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC: ‘Relate the ITIL guiding principles to all aspects of Digital and IT Strategy’. 

  • Pass Marks: 32 out of 40 (75%) 

  • Exam Type: Open Book 
     

Part 2 Exam 

Exam Details: 

  • Pre-Requisite: Clear all the 4 Case Studies with a minimum of 30 marks out of 40 

  • No. of Questions: 30 

  • Exam Duration: 60  minutes 

  • Exam Format: Multiple Choice Questions (MCQ) 

  • Pass Marks: 21 out of 30 (70%) 

  • Exam Type: Closed Book 

 

ITIL® 4 Leader:(DITS) Training Course Certification Journey 

Learning Objectives

Learning Objectives of ITIL® 4 Leader: Digital and IT Strategy (DITS) 

 

  • Understand the Scope and Objectives of DITS: Gain a thorough understanding of the module's intent and scope. Understand the fundamental concepts, principles, and practises of digital and IT strategy, including its alignment with business objectives and its role in driving organisational success. 
     

  • Understand the Strategic Environment: Develop a comprehension of the strategic context in which digital and IT strategies are developed. Examine determinants of the strategic landscape, such as market dynamics, customer expectations, emerging technologies, and industry trends. 
     

  • Define Digital and IT Strategies: Learn how to define digital and IT strategies that are aligned with the vision, mission, and business objectives of the organisation. Comprehend the process of conducting a strategic analysis, identifying strategic initiatives, and developing a comprehensive strategy that encompasses technology, people, processes, and governance. 
     

  • Align Digital and IT Strategies with Business Goals: Learn how to align digital and IT strategies with the organization's business goals and objectives. Understand the importance of ensuring that technology initiatives directly contribute to the organization's success and competitive advantage. 
     

  • Manage Organizational Change: During the implementation of digital and IT strategies, gain insight into managing organisational change. Learn change management principles, techniques, and best practises to surmount organisational resistance, promote adoption, and establish a culture of innovation. 
     

  • Manage Organizational Change: The ITIL® 4 Leader: Digital and IT Strategy (DITS) module acknowledges the significance of change management and leadership in the implementation of digital and IT strategies. It provides guidance on effectively managing organisational change, fostering an innovation culture, and leading digital transformation initiatives. 
     

  • Evaluate and Manage Risks: Understand how to identify, evaluate, and manage digital and IT strategy risks. Learn frameworks and techniques for risk management in order to mitigate potential hazards and ensure the successful execution of strategic initiatives. 
     

  • Professional Development: The ITIL® 4 Leader: Digital and IT Strategy (DITS) module provides professionals with the opportunity to enhance their career prospects and professional development. The certification verifies their competence in digital and IT strategy, demonstrating their capacity to contribute to the development and success of the organisation. 
     

  • Drive Innovation: Explore strategies for fostering innovation within the organization. Understand how to leverage emerging technologies, encourage experimentation, and create an environment that promotes creativity and continuous improvement. 
     

  • Financial Management and Governance: Acquire knowledge of the principles and practises of financial management as they pertain to digital and IT strategies. Comprehend how to effectively allocate resources, monitor financial performance, and ensure governance and compliance for strategic initiatives. 
     

  • Measure and Monitor Performance: Learn how to establish performance metrics and measurement frameworks to track the efficacy and influence of digital and IT strategies. Recognize the significance of data-driven decision making and continuous improvement in attaining strategic goals. 
     

  • Leadership and Communication: Develop the requisite leadership and communication skills to drive digital and IT strategies. Learn how to effectively convey the strategic vision, engage stakeholders, and motivate teams to achieve strategic objectives. 

Course Outline

1.ITIL Foundation recap
  • ITIL Foundation recap 
2. Introduction
  • ITIL practices
  • The digital and IT strategy context
3. Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
  •  Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  •  Think and work holistically
  •  Keep it simple and practical
  • Optimize and automate
4. Understand the following concepts:
  • Digital Technology
  • Digital Business
  •  Digital Organization
  •  Digitization
  • Digital Transformation
5. Understand the following concepts:
  •  Business Strategy and Business Models
  • Digital and IT Strategy
  • Product Management
  • Service Management
6. Digital and IT Strategy and the Understand the relationship betweencore components of the ITIL Service Value System (SVS) and Strategy Management practice
  • Digital and IT Strategy and the  Understand the relationship betweencore components of the ITIL Service Value System (SVS) and Strategy Management practice  
7. Explain environmental analysis in terms of:
  • External analysis: PESTLE
  • Internal analysis: The Four Dimensions of Service Management
8. Learn how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is
  • Learn how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is  
9. Know how to apply Digital and IT Strategy in managing VUCA environments
  • Know how to apply Digital and IT Strategy in managing VUCA environments  
10. Explain and compare three levels of digital disruption:
  •  Ecosystem
  • Industry/market
  • Organizational Case Study Assignment 1 & 2 to be completed.
11. Learn how an organization’s position in a particular market or industry is influenced by the following factors:
  •  Achieving customer/market relevance
  •  Achieving operational excellence
  •  Internal and external focus
  •  Balanced approach
12. Use a digital positioning tool to determine the appropriate position for a digital organization
  • Use a digital positioning tool to determine the appropriate position for a digital organization  
13. Know how to apply the following approaches to achieve customer / market relevance:
  •  journeys
  • Omni-channel delivery and support
  • Context-sensitive delivery and support
  • Customer analytics
  •  Customer feedback and 360 approaches
14. Know how to achieve operational excellence in the four dimensions of service management
  • Know how to achieve operational excellence in the four dimensions of service management  
15. Understand the financial aspects of Digital and IT Strategy in terms of the following:
  •  Financial policies
  • Portfolio optimization
  • Funding projects, products and services
  •  Balancing the cost of innovation and operation
  • Charging models
16. Apply strategic approaches for digital organizations
  • Apply strategic approaches for digital organizations  
17. Case Assignment 3 to be completed
  • Case Assignment 3 to be completed  
18. Explain the concept of risk management in the context of a digital organization
  • Explain the concept of risk management in the context of a digital organization  
19. In the context of Digital and IT Strategy, explain how to:
  • Identify risk
  • Assess risk
20. Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
  • Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk  
21. Explain the concept of innovation, including its key elements and techniques
  • Explain the concept of innovation, including its key elements and techniques  
22. Describe techniques to develop and maintain a culture of innovation
  • Describe techniques to develop and maintain a culture of innovation  
23. Learn how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions

 Learn how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions  

24. Explain how to define and communicate a vision and a strategy
  • Explain how to define and communicate a vision and a strategy 
25. Learn how to use business cases to advocate for a Digital and IT Strategy
  • Learn how to use business cases to advocate for a Digital and IT Strategy  
26. Learn how to define operating models for digital organization
  • Learn how to define operating models for digital organization 
27. Explain the major skills required of leaders in a digital organization
  • Explain the major skills required of leaders in a digital organization  
28. Apply the following approaches to strategy coordination and implementation:
  • Large-scale transformation
  •  Incremental transformation
  •  Mergers and acquisitions
  •  Individual changes
29. Explain approaches to POM (parallel operating model)
  • Explain approaches to POM (parallel operating model)  
30. Explain how to assess success of a Digital and IT Strategy
  • Explain how to assess success of a Digital and IT Strategy  
31. Explain the typical activities of a digital transformation program
  • Explain the typical activities of a digital transformation program 
32. Case Assignment 4 to be completed
  • Case Assignment 4 to be completed  
33. Recap
  • Recap  
34. ITIL® 4 Leader: Digital and IT Strategy (DITS) Sample Paper Discussions
  • ITIL® 4 Leader: Digital and IT Strategy (DITS) Sample Paper Discussions  
35. Q&A
  • Q&A

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Frequently Asked Questions.

Why is ITIL® 4 Leader: Digital and IT Strategy Training important?

The ITIL® 4 Leader: Digital and IT Strategy Training is essential as it empowers professionals with the expertise to design and implement high-impact digital and IT strategies. By aligning these strategies with business objectives, organizations can maximize resource efficiency and drive significant value for stakeholders.

What will I learn from this course?

This ITIL® 4 Leader: Digital and IT Strategy Training will teach you key principles in digital transformation, IT strategy formulation, governance, risk management, and stakeholder collaboration. The course prepares you to lead and execute successful digital initiatives, ensuring they align with business goals and deliver measurable value.

What are the benefits of taking this ITIL® 4 Leader: Digital and IT Strategy Certification?

Earning the ITIL® 4 Leader: Digital and IT Strategy Certification provides professionals with cutting-edge leadership capabilities to spearhead digital transformation, align IT and business strategies, and maximize organizational value. This credential not only boosts career growth but also establishes industry credibility, positioning you as a strategic leader in the digital era.

How does an ITIL® 4 Strategic Leader: DITS certification help me?

The ITIL® 4 Strategic Leader: DITS certification empowers you to: • Design and implement an enterprise-wide digital strategy • Define a clear digital vision to guide transformation • Enhance operational efficiency and performance • Adapt proactively to digital disruptions and market changes • Build a resilient, future-ready business • Mitigate risks strategically while pursuing innovation • Cultivate next-generation digital leadership within your organization

Who is ITIL® 4 Strategic Leader: DITS course for?

The ITIL® 4 Strategic Leader: DITS course is designed for: • Senior executives shaping digital transformation (Directors, Department Heads, IT Directors) • Future-focused leaders preparing for C-suite roles • Business visionaries driving organizational change • Digital transformation champions leading strategic initiatives