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ISO 20000 Lead Auditor Training & Certification

ISO 20000 Lead Auditor

ISO 20000 Lead Auditor Training & Certification

ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

Last updated Apr 2025

Course Fee -

$ 1299

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*taxes may applicable

Training By

Knowlathon

Certificate By

TUV Rheinland

Duration

32 Hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

Target Audience of ISO 20000 Lead Auditor Certification

The ISO/IEC 20000 Lead Auditor training course is intended for:

Auditors seeking to conduct and lead SMS audits 
Managers or consultants seeking to master the SMS audit process 
Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
Technical experts seeking to prepare organizations for an SMS certification audit
Expert advisors in service management

Pre-requisites of ISO 20000 Lead Auditor Certification Training

The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.

ISO 20000 Lead Auditor Exam and Certification Information

Duration: 01 hour 

Number of Questions: 40 (Multiple Choice) 

Pass mark: 26+ marks 

Open book: No 

Electronic equipment allowed: No 

ISO 20000 Lead Auditor Certification Journey

Introduction

ISO/IEC 20000 Standard
Relationship with other frameworks and standards
The Deming cycle and how it applies to ITSM
Plan. Do. Check. Act
Applicability and scope definition

Terms and definitions

Terms specific to management system standards
Terms specific to service management

Context of the organization

Understanding the organization and its context
Understanding the needs and expectations of interested parties
Determining the scope of the service management system
Service management system

Leadership

Service management
Actions to address objectives and planning to achieve them
Establish objectives
Plan to achieve objectives
Plan the service management system

Planning risks and opportunities

Leadership and commitment
Policy
Establishing the service management policy
Communicating the service management policy
Organizational roles, responsibilities and authorities

Support of the service management system

Resources
Competence
Awareness
Communication
Documented information
Creating and updating documented information
Control of documented information
Service management system documented information

Operation of the service management system

7.1 Operational planning and control

7.2 Service portfolio

Service delivery, Plan the services
Control of parties involved in the service lifecycle
Service catalogue management
Asset management, Configuration management

7.3 Relationship and agreement, General

Business relationship management
Service level management, Supplier management

7.4 Supply and demand

Budgeting and accounting for services
Demand management, Capacity management

7.5 Service design, build and transition

Change management
Service design and transition
Release and deployment management

7.6 Resolution and fulfillment

Incident management, Service request management
Problem management

7.7 Service assurance

Service availability management
Service continuity management
Information security management.

Performance evaluation

Monitoring, measurement, analysis and evaluation
Internal audit
Management review
Service reporting

Relationship processes:

Nonconformity and corrective action
Continual improvement

Frequently Asked Questions.

What is the ISO 20000 Lead Auditor Certification?

The ISO 20000 Lead Auditor Certification is a professional qualification that confirms an individual's ability to assess an organization's IT Service Management System (ITSMS) based on the ISO 20000 standard. This certification provides the necessary knowledge and expertise to plan, execute, document, and follow up on audits, ensuring the effectiveness and compliance of the ITSMS with the required standards.

Why should I get ISO 20000 Lead Auditor certified?

: Obtaining the ISO 20000 Lead Auditor certification can greatly enhance your career in IT service management. It showcases your expertise to employers and clients, strengthens your credibility as an auditor, and opens up opportunities in both internal and external auditing positions. As a globally recognized certification, it highlights your proficiency in ITSM auditing best practices.

What does the ISO 20000 standard cover?

The ISO 20000 standard outlines the requirements for establishing, implementing, maintaining, and continuously improving a service management system. It emphasizes ensuring the quality of IT services, fulfilling customer needs, and promoting ongoing improvement within an organization's IT processes. Key areas addressed include service level management, incident and problem management, change management, and release and deployment management.

What will I learn in an ISO 20000 Lead Auditor training course?

In an ISO 20000 Lead Auditor training course, you will gain a deep understanding of auditing management systems and the requirements of ISO 20000. The course will teach you how to plan and carry out audits, techniques for gathering and analyzing audit evidence, writing audit reports, and managing follow-up and corrective actions. Additionally, you will learn about the responsibilities of auditors and the importance of maintaining ethical standards in the auditing process.

How can ISO 20000 Lead Auditor certification benefit my organization?

Having certified lead auditors in your organization ensures that internal audits are performed efficiently, helping to identify areas for improvement in the ITSMS. This leads to enhanced service quality, higher customer satisfaction, reduced risks, and improved alignment of IT services with business goals. Additionally, it helps prepare the organization for external certification audits.

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ISO 20000 Lead Auditor Training & Certification

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Pre-requisites of ISO 20000 Lead Auditor Certification Training

ISO 20000 Lead Auditor Exam and Certification Information

ISO 20000 Lead Auditor Certification Journey

Course Outline

Frequently Asked Questions.

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