The ITIL 4 Drive Stakeholder Value (DSV) module is designed for professionals involved in managing and improving customer and stakeholder relationships. This course is particularly beneficial for: • IT Service Managers & Consultants – Those overseeing customer satisfaction, service level agreements (SLAs), and stakeholder communication. • CX/UX Professionals – Experts focused on optimizing customer and user experiences through effective service delivery. • Service Delivery & Relationship Managers – Individuals responsible for negotiating, maintaining, and ensuring compliance with service agreements. • Business Relationship Managers – Professionals who bridge the gap between customer needs and organizational service offerings to align with business goals. This certification helps enhance skills in fostering strong, value-driven stakeholder engagements.

The ITIL® 4 Drive Stakeholder Value (DSV) certification offers several key benefits, including: • Strengthening engagement with customers and stakeholders • Enhancing service relationships and fostering collaborative value creation • Ensuring IT services align with organizational objectives and deliver business value • Advancing career opportunities in IT Service Management (ITSM)