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Learning Objectives of ITIL® 4 Foundation Course

 

The learning objectives of the ITIL® 4 Foundation course are intended to provide participants with an in-depth understanding of the essential concepts, principles, and practises of IT service management using the ITIL® 4framework. The principal objectives of the ITIL® 4 Foundation course are as follows: 

 

  • Understand the key concepts of IT service management: Learn the core concepts, terminology, and definitions of IT service management, as well as how they contribute to delivering value to clients and stakeholders. 
  • Understand the ITIL® 4framework: Acquire an understanding of the structure, components, and fundamental elements of ITIL 4, including the Service Value System, Service Value Chain, Guiding Principles, Four Dimensions of Service Management, and ITIL practises. 
  • Understand the Service Value System (SVS): Learn how the Service Value System (SVS) integrates the various organisational components, activities, and practises to create, deliver, and continuously enhance customer and stakeholder value. 
  • Understand the Service Value Chain (SVC): Gain an understanding of the Service Value Chain's six primary activities (Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support) and how they interrelate to create value. 
  • Understand the Guiding Principles: Familiarize with the seven Guiding Principles of ITIL® 4and their significance in influencing ITSM practises, decision-making, and organisational behaviours. 

Understand the Four Dimensions of Service Management: Learn how the Four Dimensions (Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes) impact the design, delivery, and enhancement of IT services. 

 

  • Understand the ITIL practices: Acquire familiarity with the 34 ITIL practises and their objectives, scope, and interactions. Comprehend how these practises can be applied to effectively manage specific aspects of IT service management. 

 

  • Prepare for the ITIL® 4 Foundation certification exam: The course seeks to prepare individuals to pass the ITIL® 4 Foundation exam by providing a solid understanding of the concepts, principles, and terminology covered on the exam. 

 

Target audience of ITIL® 4 Foundation Certification 

 

All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations: 

  • IT Service Desk Analysts 
  • IT Support Executives 
  • IT Service Management Analysts 
  • IT Process Managers 
  • IT Service Management Consultants 
  • IT Operations Managers 
  • IT Service Delivery Managers 
  • IT Students and Graduates 
  • Business Owners and Managers 
  • Anyone interested in IT Service Management 

 

Pre-requisites Of ITIL® 4 Foundation Certification Training 

 

 

ITIL® 4 Foundation Exam and Certification information 

 

  • No. of Questions: 40 
  • Exam Duration: 60  minutes 
  • Exam Format: Multiple Choice Questions (MCQ) 
  • Pass Marks: 26 out of 40 (65%) 
  • Exam Type: Closed Book 

 

ITIL® 4 Foundation Certification Journey 

Course Outline

1. Introduction
  • Introduction
2. The structure and benefits of the ITIL® 4 framework
  • The ITIL SVS - The Framework Structure
  • Benefits of the ITIL Framework
3. Key concepts of service management
  • Value and value co-creation 
  • Organizations, service providers, service consumers, and other stakeholders 
  • Products and services 
  • Service relationships 
  • Value: outcomes, costs, and risks  
4. The four dimensions of service management
  • Organizations and people  
  • Information and technology  
  • Partners and suppliers  
  • Value streams and processes  
  • External factors  
5. The ITIL service value system
  • Service value system overview
  • Opportunity, demand, and value
  • The ITIL guiding principles
  • ITIL Service Value Chain
6. The ITIL service value system
  • Service value system overview
  • Opportunity, demand, and value
  • The ITIL guiding principles
  • ITIL Service Value Chain
7. The ITIL service value Chain
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain & Build
  • Deliver & Support
8. ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
9. Recap for the day
  • Recap for the day
10. ITIL® 4 Foundation Sample Paper Discussions
  • ITIL® 4 Foundation Sample Paper Discussions 

Frequently Asked Questions.

How long does it take to complete ITIL training?

The duration of ITIL® 4 Foundation Certification Training Course can vary depending on the training provider and the format of the course. Typically, ITIL Foundation training is designed to be completed within 2 to 3 days for classroom-based training. However, there are also online self-paced courses available that allow participants to complete the training at their own pace, which may take a few weeks or longer depending on individual study habits and schedule.

How often is the ITIL certification exam updated?

In order to reflect changes in IT service management and to keep up with industry best practices, the ITIL certification test is usually revised on a regular basis. Updates might happen more frequently, but they usually happen every few years to make sure the certification is current and applicable in light of changing practices and technological advancements. For instance, the certification structure underwent major revisions with the release of ITIL® 4. To guarantee success in their ITIL certification journey, candidates must stay informed about any revisions to the exam syllabus and prepare accordingly.

What are the different ITIL training options available?

Various ITIL training options are available to suit different learning preferences and schedules. These include: 1. Classroom-based training: Traditional instructor-led training conducted in a physical classroom setting. 2. Virtual instructor-led training (VILT): Live online training sessions led by certified instructors, offering flexibility and interactivity. 3. Self-paced online courses: Pre-recorded video lectures and interactive modules that allow participants to study at their own pace. 4. Blended learning: Combination of online self-paced study and live virtual instructor-led sessions for a comprehensive learning experience. 5. Corporate training: Tailored ITIL training programs designed for organizations to train their employees collectively. Participants can choose the option that best fits their needs and preferences.

How do I prepare for ITIL certification?

To prepare for ITIL® 4 Foundation Certification, follow these steps: 1. Enroll in an accredited ITIL training course to gain a solid understanding of ITIL concepts, principles, and practices. 2. Study the official ITIL 4 Foundation certification study guide and materials provided by the training provider. 3. Utilize practice exams and quizzes to test your knowledge and identify areas for improvement. 4. Participate in discussions, forums, or study groups to reinforce learning and gain insights from peers. 5. Review ITIL publications and resources to deepen your understanding of IT service management. 6. Finally, schedule and take the ITIL 4 Foundation certification exam to validate your knowledge and skills.

How can ITIL training help in my current job?

ITIL training can benefit your current job in several ways: 1. Enhanced efficiency: ITIL principles help streamline processes, reducing operational costs and improving productivity. 2. Improved service quality: Adopting ITIL practices can lead to better service delivery, resulting in increased customer satisfaction. 3. Better problem-solving: ITIL frameworks provide structured approaches to problem-solving, helping teams address issues more effectively. 4. Enhanced communication: Common ITIL terminology fosters better communication and collaboration among IT teams and departments. 5. Career advancement: ITIL certification demonstrates your commitment to IT service management best practices, enhancing your credibility and opening up opportunities for career growth and advancement within your organization.

What is ITIL used for?

ITSM (information technology infrastructure management) best practices and guidelines are outlined in the ITIL (Information Technology Infrastructure Library). It is employed to better match IT services to business requirements and raise the general efficacy, efficiency, and caliber of IT service delivery. ITIL offers guidelines for service strategy, design, transition, operation, and continuous improvement, among other areas of ITSM. ITIL is used by organizations to manage risks, improve customer happiness, standardize and optimize IT processes, and make sure that IT services are in line with business goals.

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