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Course Package

Exam Voucher by PeopleCert

Official Training Material from PeopleCert

Official ITIL®4 DPI E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

 

Target Audience of ITIL® 4 Strategist: Direct, Plan and Improve(DPI) Certification

 

The ITIL 4 Strategist Direct, Plan, and Improve (DPI) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. he target audience for the DPI module includes: 

 

  • IT Managers and Leaders: 
  • IT Service Managers 
  • IT Governance Professionals: 
  • IT Consultants 
  • IT Service Delivery Managers 

 

Pre-requisites of ITIL® 4 Strategist: Direct, Plan and Improve(DPI) Certification Training 

 

  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is required
  • Accredited training is necessary for a complete understanding of core material

 

ITIL® 4 Strategist: Direct, Plan and Improve Training Exam and Certification information 

 

  • No. of Questions: 40 
  • Exam Duration: 90  minutes 
  • Exam Format: Multiple Choice Questions (MCQ) 
  • Pass Marks: 28 out of 40 (70%) 
  • Exam Type: Closed Book 

 

Certification Journey of ITIL® 4 Strategist: DPI Training

 

 

Course Outline

1. ITIL Foundation recap

ITIL Foundation recap 

2. Introduction
  • Why direction, planning, and improvement matter
  • Direction
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying Guiding Principles
  •  Values, Outcomes, Costs, and Risks in direct, plan and improve
  •  Direction, planning, and improvement for everyone
3. Strategy and direction
  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  •  The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  •  Direction via governance, risk, and compliance
4. Assessment and planning
  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping
  • Robotic process automation
  •  Artificial intelligence
  •  Machine learning
  • Continuous integration, continuous delivery, and continuous deployment
  •  The value of an effective information model
  •  Automation of service management
5. Measurement and reporting
  •  Basics of measurement and reporting
  •  Types of measurements
  •  Measurement and the four dimensions
  • Measurement of products and services
6. Continual improvement
  • Creating a continual improvement culture
  •  Continual improvement of the service value chain and practices
  •  Continual improvement in organizations
  •  The continual improvement model
  •  Using measurement and reporting in continual improvement
7. Communication and organizational change management
  • Basics of effective communication
  • Identifying and communicating with Stakeholders
  •  Basics of OCM
8. Developing a service value system
  •  Adopting the guiding principles
  •  Centre of excellence for Service Management
  •  The four dimensions of service management in Service Value System (SVS)
9. Bringing it together
  •  Modern leadership
  • Using the guiding principles for direction, planning and, improvement
10. Recap

Recap 

11. ITIL 4: Direct, Plan, and Improve Sample Paper Discussions

ITIL 4: Direct, Plan, and Improve Sample Paper Discussions  

12. Q&A

Q&A 

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Frequently Asked Questions.

Who are the trainers for the live classroom training?

The instructors for the ITIL® 4 Strategist: Direct, Plan, and Improve live classroom training are highly skilled professionals with ITIL certifications. These instructors have a wealth of expertise in IT service management and real-world application of ITIL concepts. To make sure they fulfill high requirements for knowledge and instruction, they go through demanding training and certification procedures. Their practical assistance and professional insights, along with their real-world experience, enhance the learning process and guarantee that trainees have a thorough comprehension of the course material.

Is the exam fee included in the ITIL Strategist course fee?

Yes. The exam fee is included in the ITIL®4 Direct plan, and Improve course Training fee.

Does my ITIL 4 Direct, Plan, and Improve certificate expire?

No, your ITIL® 4 Direct, Plan, and Improve certificate does not expire. Once you have earned the certification, it remains valid indefinitely, indicating your proficiency in the concepts and practices covered by the course.

What is Global Teaching Assistance?

Training providers offer Global Teaching Assistance (GTA) as a support service to help participants in the ITIL® 4 Strategist: Direct, Plan, and Improve course have a better learning experience. GTA gives users access to extra learning tools including chat rooms, virtual classrooms, and online forums where they may engage with classmates and teachers to clarify concepts and ask questions. Because this support is round-the-clock available, students can get assistance anytime they need it. GTA wants to offer complete support so that students can successfully complete their certification exam and comprehend the course material.

What is covered under the 24/7 Support Promise?

The 24/7 Support Promise for the ITIL® 4 Strategist: Direct, Plan, and Improve course ensures that participants have continuous access to assistance and resources at any time. This support includes: 1. Technical assistance: Help with accessing course materials and resolving any technical issues. 2. Content support: Clarification of course concepts, guidance on difficult topics, and Answer to specific questions. 3. Exam preparation: Advice and resources for exam readiness, including practice questions and study tips. 4. Administrative support: Help with enrollment, scheduling, and accessing training materials. This comprehensive support ensures learners can effectively progress through the course and prepare for the certification exam.

What if I miss a class?

If you miss a class in the ITIL® 4 Strategist: Direct, Plan, and Improve course, there are several ways to catch up: 1. Recorded Sessions: Many training providers offer recordings of live classes, allowing you to watch them at your convenience. 2. Course Materials: Access to slides, handouts, and other course materials to review missed content. 3. Make-up Classes: Some providers may offer options to attend a make-up class in a future session. 4. Support Resources: Utilize 24/7 support, forums, and discussion groups to ask questions and clarify any doubts about missed topics. Contact Knowlathon IT Service to explore the options available for making up missed classes.

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