ISO 20000:2018 Lead Implementer
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Target Audience of ISO 20000:2018 Lead Implementer Certification
The ISO/IEC 20000 Lead Implementer training course is intended for:
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Managers or consultants involved in and concerned with the implementation of a service management system in an organization
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Managers and employees seeking to help their organization meet the service requirements and deliver value
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Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
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Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
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Members of an SMS implementation team
Pre-requisites of ISO 20000:2018 Lead Implementer Certification Training
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
ISO 20000:2018 Lead Implementer Exam and Certification Information
Duration: 02 hours
Number of Questions: 100 (Multiple Choice)
Pass mark: 70%
Open book: No
Electronic equipment allowed: No
ISO 20000:2018 Lead Implementer Certification Journey

Course Outline
- Training course objectives and structure
- ISO standards and ISO/IEC 20000 series
- Fundamental concepts of service management and the SMS
- Initiation of the SMS implementation
- The organization and its context
- Analysis of the existing system
- SMS scope
- Leadership and commitment
- Service management policies and objectives
- Risk assessment
- Resources and competence
- Awareness and communication
- Documented information
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