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ITIL® 4 Specialist: High-velocity IT Course Features

Digital Transformation Focus: The ITIL® 4 Specialist: High-velocity IT module places a strong emphasis on digital transformation and equips organisations with the skills and practises necessary to navigate and leverage digital technologies effectively. It explains how to embrace digital disruption, leverage technology for innovation, and generate business value.

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Agile and Lean Principles: IT service management is infused with agile and lean principles and practices through the ITIL® 4 Specialist: High-velocity IT module. It encourages agility, adaptability, and continuous improvement, enabling organisations to respond rapidly to market changes, deliver value more swiftly, and optimise processes for efficiency.

Customer-Centric Approach: The ITIL® 4 Specialist: High-velocity IT module emphasises the significance of a customer-centric service delivery strategy. It offers guidance on understanding consumer requirements, delivering exceptional customer experiences, and developing digital products and services with a focus on creating value.

Collaboration and Integration: The ITIL® 4 Specialist: High-velocity IT module emphasises the significance of organisational collaboration and integration. It promotes the elimination of silos, the promotion of cross-functional collaboration, and the alignment of business and IT objectives. This promotes collaboration and ensures a comprehensive approach to service delivery.

Digital Product Lifecycle: The ITIL® 4 Specialist: High-velocity IT module introduces the digital product lifecycle concept. It provides recommendations for administering digital products and services throughout their entire lifecycle, from conception and development to deployment, operation, and continuous refinement. This strategy enables organisations to rapidly deliver value while maintaining quality and dependability.

DevOps and Automation: The ITIL® 4 Specialist: High-velocity IT module implements DevOps principles and practises, with a focus on the integration of development and operations teams, automation, and continuous delivery. This enables organisations to streamline processes, enhance collaboration, and deploy services more quickly and reliably.

Continuous Improvement Culture: The ITIL® 4 Specialist: High-velocity IT module promotes an improvement-oriented culture. It encourages organisations to adopt feedback, measurement, and monitoring in order to drive continuous improvements and optimise service delivery.

Certification: Certification in ITIL® 4 Specialist: High-velocity IT is awarded upon successful completion of the ITIL 4: High-velocity IT module. This certification validates an individual's comprehension of high-velocity IT concepts and practises, providing professionals and organisations with a recognised credential.

Learning objectives  

 

The ITIL® 4 Specialist: High-velocity IT module examines the practises and principles for delivering rapid services in the digital age. The principal objectives of the ITIL 4 Specialist: High Velocity IT course are as follows: 

 

  • Understand the concepts of high Velocity IT : Acquire a thorough comprehension of the significance and impact of high-velocity IT on organisations in the digital age. Discover the characteristics and challenges of IT with a high rate of change. 

 

  • Understand the Digital Product Lifecycle: Comprehend the phases of the digital product lifecycle, beginning with the conception and development of digital products and services and continuing through their operation and continuous refinement. Learn how to effectively manage the digital product lifecycle to deliver value and attain organisational objectives. 

 

  • Understand the Importance of Digital Transformation: Explore the significance of digital transformation and its role in allowing organisations to remain competitive and adaptable to shifting consumer demands. Learn about the drivers, obstacles, and benefits of digital transformation. 

 

  • Understand the Integration of Agile and Lean Practices: Learn how to incorporate agile and lean practises into the organization's working methods to improve responsiveness, efficiency, and efficacy. Learn how to implement agile and lean principles to the rapid delivery of IT services. 

 

  • Understand the Concepts of ITIL Practices in High-velocity IT: Explore how ITIL practises can be implemented in high-velocity IT environments. Comprehend how to integrate and adapt traditional ITIL practises with agile and lean methodologies to optimise service delivery. 

 

  • Understand the Role of Collaboration and Integration: ITIL 4: High-Velocity IT module emphasizes the significance of collaboration and integration across teams, departments, and organisations. Learn how to cultivate a culture of collaboration and facilitate the effective flow of information and making of decisions. 

 

  • Understand the Use of Automation and Tooling: Examine the function of automation and tools in facilitating IT velocity. Understand how automation can enhance service delivery by streamlining processes and increasing efficiency. 

 

  • Understand Measurement and Reporting in High-velocity IT: Acquire an understanding of measurement and reporting practises for rapid IT services. Comprehend how to define and employ metrics for performance monitoring, driving development, and demonstrating value. 

 

  • Prepare for the ITIL® 4 Specialist: High-velocity IT Exam: The learning objectives align with the exam requirements to prepare individuals for the ITIL® 4 Specialist: High-velocity IT certification exam. The module provides the necessary knowledge and skills to successfully pass the exam.

 

Target audience  

 

Individuals and organisations engaged in IT service management and digital transformation make up the intended audience for the ITIL 4: High-velocity IT module. The module is particularly relevant for the following roles: 

  • IT Managers and Leaders 

  • IT Service Managers 

  • IT Professionals and Practitioners 

  • Digital Transformation Teams 

  • Business Managers and Executives 

  • IT Consultants and Service Providers 

 

Pre-requisites 

 

Exam and Certification information 

 

Exam Details: 

  • No. of Questions: 40 

  • Exam Duration: 90  minutes 

  • Exam Format: Multiple Choice Questions (MCQ) 

  • Pass Marks: 28 out of 40 (70%) 

  • Exam Type: Closed Book 

 

Certification journey 

 

Course Outline

1. ITIL Foundation recap
  • ITIL Foundation recap 
2. Introduction
  •  Audience and Scope
  • Background and Context
3. Key concepts of high velocity IT
  •  High-velocity IT
  •  Digital technology
  •  Digital organizations
  •  Digital transformation
  •  High-velocity IT objectives and key characteristics
  •  Adopting the ITIL service value system to enable high-velocity IT
4. High velocity IT culture
  •  Key behaviour patterns
  • Models and concepts of HVIT culture
  •  ITIL guiding principles
5. High velocity techniques
  • Techniques for valuable investments
  • Techniques for fast development
  •  Techniques for resilient operations
  • Techniques for co-created value
  •  Techniques for assured conformance
6. Recap
  • Recap  
7. ITIL® 4 Specialist: High-velocity IT Sample Paper Discussions
  • ITIL® 4 Specialist: High-velocity IT Sample Paper Discussions  
8. Q&A
  • Q&A  

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