ITIL® 4 Specialist: Sustainability in Digital and IT Training Course
ITIL® 4 Specialist: Sustainability in Digital and IT Course Features
Focus on Sustainability: The SDIT module focuses on sustainability specifically within the digital and IT domains. It explains how organisations can employ sustainable practises, lessen their environmental impact, and contribute to broader sustainability objectives. The module is distinguished from other IT service management frameworks and certifications by its emphasis on sustainability.
Integration of Sustainability Principles: The SDIT module incorporates sustainability principles into the fundamental practises and procedures of IT service management. It stresses the importance of considering environmental and social impact during service design, transition, and operation phases. By incorporating sustainability into IT service management, organisations can make sustainable decisions without sacrificing service quality.
Environmental Impact Assessment: The module addresses methodologies and techniques for undertaking environmental impact assessments in the digital and IT domains. It provides guidance on assessing and evaluating the environmental footprint of IT services, identifying enhancement opportunities, and implementing sustainable practises to reduce environmental impact.
Alignment with Sustainable Development Goals (SDGs): The SDIT module aligns with the Sustainable Development Objectives of the United Nations (SDGs). It enables organisations to contribute to the attainment of SDGs by incorporating sustainability into digital and IT service management practises. This alignment demonstrates the relevance of the module in addressing global sustainability issues.
Practical Application: The SDIT module emphasises real-world applications of sustainability principles. It provides case studies, examples, and exercises that enable professionals to apply their knowledge and skills to organisational sustainability challenges. This emphasis on application ensures that professionals can implement sustainable practises immediately and have a measurable impact.
Integration with ITIL 4 Framework: The SDIT module integrates with the ITIL 4 framework as part of the ITIL 4 certification scheme. It extends the foundational knowledge provided by ITIL 4 to include considerations for sustainability. This integration permits professionals to utilise the well-established ITIL practises while incorporating sustainability principles into their service management strategy
Certification: By obtaining the SDIT certification, professionals demonstrate their expertise in environmentally responsible IT practises. This certification demonstrates their dedication to sustainability and capacity to incorporate sustainable principles into digital and IT service management. It increases their professional credibility and gives them an edge in the job market.
Learning objectives
The ITIL® 4 Specialist: Sustainability in Digital and ITmodule's learning objectives are intended to provide professionals with a comprehensive understanding of sustainability principles and practises in the context of digital and IT service management. The principal objectives of the The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course are as follows:
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Understand Sustainability Concepts: Acquire a thorough comprehension of sustainability concepts, such as environmental impact, social responsibility, and the significance of sustainable practises in the digital and IT domains. Discover the global sustainability challenges and the organisations' role in addressing them.
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Integrate Sustainability into Service Management: Learn how to incorporate principles of sustainability into service management practises and procedures. Learn how to consider environmental and social impact during the design, transition, and operation phases of a service, ensuring that sustainable practises are integrated throughout the service lifecycle.
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Conduct Environmental Impact Assessments: Acquire the knowledge and abilities necessary to conduct environmental impact assessments in the digital and IT domain. Learn methodologies for assessing and evaluating the environmental footprint of IT services, identifying enhancement opportunities, and making data-driven decisions to reduce environmental impact.
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Sustainable Service Design and Transition: Learn how to incorporate principles of sustainability into the design and transition of services. Understand eco-design principles, sustainable procurement practises, energy-efficient infrastructure factors, waste reduction strategies, and sustainable sourcing strategies.
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Social Responsibility in IT: Recognize the significance of social responsibility in the digital and IT fields. Learn about ethical considerations, diversity and inclusion, community engagement, and IT initiatives that promote social impact.
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Governance and Compliance for Sustainability: Acquire knowledge of sustainability-related governance and compliance aspects in digital and IT service management. Learn how to integrate sustainability into governance frameworks and compliance practises by understanding relevant frameworks, standards, and regulatory requirements.
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Measurement and Reporting: Learn how to measure and report key performance indicators and sustainability-related metrics (KPIs). To demonstrate the organization's commitment to sustainability, one must comprehend the creation of sustainability dashboards, reporting frameworks, and effective stakeholder communication.
Target audience
The ITIL® 4 Specialist: Sustainability in Digital and IT module is intended for professionals with a responsibility or interest in incorporating sustainability principles into digital and IT service management. The SDIT module's intended audience includes:
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IT Service Managers
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IT Operations Managers
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Service Design and Transition Professionals
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Sustainability Managers
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IT Governance and Compliance Professionals
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Environmental and Social Responsibility Professionals
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IT Consultants
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Sustainability Champions
Pre-requisites
Below mentioned are the pre-requisites:
Exam and Certification information
This certification has 2 part exam
Part 1 Exam
Case Study:
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No. of Case Studies: 4
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Exam duration: 60 minutes each
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Exam Format: All four assignments are based on a case study which describes two companies engaged in a service relationship. All assignments address between one and two assessment criteria.
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Pass Marks: 24 out of 32 (75%)
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Exam Type: Open Book
Part 2 Exam
Exam Details:
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No. of Questions: 35
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Exam Duration: 60 minutes
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Exam Format: Multiple Choice Questions (MCQ)
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Pass Marks: 23 out of 35 (66%)
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Exam Type: Closed Book
Certification journey
Any Other Important Information
e.g. Labs/Hands on/Case Study
This is a Standalone ITIL 4 Specialist module focused specifically for Sustainability Professionals
Course Outline
ITIL Foundation recap
- Overview of sustainability concepts, including environmental impact, social responsibility, and sustainable development goals.
- Understanding the importance of sustainability in the context of digital and IT service management.
- Exploring the global sustainability challenges and the role of organizations in addressing them.
- Incorporating sustainability principles into service management practices and processes.
- Considering environmental and social impact during service design, transition, and operation phases.
- Ensuring sustainable practices are embedded throughout the service lifecycle. Practical Assignment 1 to be completed.
- Methodologies for measuring and evaluating the environmental footprint of IT services.
- Conducting environmental impact assessments within the digital and IT domain
- Identifying areas for improvement and making data-driven decisions to reduce environmental impact.
- Eco-design principles and practices for designing sustainable IT services.
- Sustainable procurement considerations, including supplier selection and sustainable sourcing.
- Energy-efficient infrastructure and waste reduction strategies during service transition. Practical Assignment 2 to be completed.
- Monitoring and reducing energy consumption in IT operations.
- Optimizing resource utilization and managing e-waste.
- Promoting recycling and implementing sustainable practices in day-to-day IT operations. Practical Assignment 3 to be completed.
- Ethical considerations in the digital and IT domain.
- Diversity and inclusion practices in IT service management.
- Community engagement and leveraging IT for social impact.
- Frameworks, standards, and regulatory requirements relevant to sustainability in IT service management.
- Integrating sustainability into governance frameworks and ensuring compliance.
- Addressing legal, ethical, and social aspects of sustainability.
- Developing sustainability dashboards and reporting frameworks.
- Identifying sustainability-related metrics and Key Performance Indicators (KPIs).
- Effective stakeholder communication to demonstrate the organization's commitment to sustainability. Practical Assignment 4 to be completed.
Recap
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