ISO 20000:2018 Lead Auditor
ISO 20000:2018 Lead Auditor Training & Certification
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Last updated Jan 2025
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Target Audience of ISO 20000:2018 Lead Auditor Certification
The ISO/IEC 20000 Lead Auditor training course is intended for:
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Auditors seeking to conduct and lead SMS audits
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Managers or consultants seeking to master the SMS audit process
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Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
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Technical experts seeking to prepare organizations for an SMS certification audit
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Expert advisors in service management
Pre-requisites of ISO 20000:2018 Lead Auditor Certification Training
The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.
ISO 20000:2018 Lead Auditor Exam and Certification Information
Duration: 01 hour
Number of Questions: 40 (Multiple Choice)
Pass mark: 26+ marks
Open book: No
Electronic equipment allowed: No
ISO 20000:2018 Lead Auditor Certification Journey

Course Outline
- ISO/IEC 20000 Standard
- Relationship with other frameworks and standards
- The Deming cycle and how it applies to ITSM
- Plan. Do. Check. Act
- Applicability and scope definition
- Terms specific to management system standards
- Terms specific to service management
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