EXIN SIAM™ Professional
Accredited By
Course Package
Exam Voucher by EXIN
Official Training Material from EXIN
Official SIAM Professional E-Book
Highly Experienced & Accredited Instructor
Live Instructor-Led Sessions
Real Life Examples & Case Studies
Lifetime LMS Access
K-Prime Warranty
Target Audience of EXIN SIAM™ Professional Certification
All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:
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Service Integration and Management (SIAM) Practitioners
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Service Managers and Service Owners
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IT Managers and IT Professionals
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IT Service Providers and Suppliers
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Process Owners and Process Managers
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Project and Program Managers
Pre-requisites of EXIN SIAM™ Professional Certification Training
Candidates seeking the EXIN SIAMTM (Service Integration and Management) Professional certification must satisfy the following prerequisites:
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Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.
EXIN SIAM™ Professional Exam and Certification Information
This certification has a 2-part exam.
Part 1
Practical Assessments
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4 assignments each duration is 90 minutes, these assignments are based on case studies which are provided during the training, these assignments will be assessed by the trainer.
Part 2
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Exam Type: Objective Testing
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No. of Questions: 40
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Exam Duration: 90 Minutes
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Exam Format: Multiple Choice Questions (MCQ)
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Pass Marks: 26 out of 40 (65%)
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Exam Type: Closed Book
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Exam Content: The questions test your understanding and application of SIAM concepts, principles, practices, and processes. They assess your ability to analyze SIAM scenarios and make appropriate decisions based on the given information.
EXIN SIAM™ Professional Certification Journey
Learning Objectives of EXIN SIAM™ Professional Course
The learning objectives for the SIAM Practitioner are intended to provide professionals with the knowledge and skills required to effectively apply SIAM principles and practices. The key learning objectives of the SIAM Practitioner certification include:
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Understand SIAM Principles and Concepts: Develop a thorough comprehension of the fundamental concepts, principles, and terminology of Service Integration and Management (SIAM). Obtain an understanding of the value of SIAM and its function in administering service integration in environments with multiple vendors.
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Apply SIAM Practices: Manage the integration, coordination, and collaboration between multiple service providers by employing applicable techniques, tools, and methodologies. Learn how to establish effective working relationships, define roles and responsibilities, and implement governance structures to support the successful integration of services.
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Address SIAM Challenges and Risks: Identify and mitigate the difficulties and hazards associated with deploying and operating a SIAM ecosystem. Learn how to manage conflicts, ensure organisational objectives are aligned, and deal with cultural and organisational change.
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Design and Implement SIAM Governance: Strategize the design and implementation of effective SIAM governance structures and processes. Comprehend the essential components of SIAM governance, such as performance management, service reporting, and service enhancement.
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Transition to a SIAM Ecosystem: Develop transitional strategies and plans for the SIAM ecosystem. Learn how to manage the transition process, including change management, communication, and engagement with stakeholders.
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Manage Relationships with Service Providers: Learn the significance of managing relationships with service providers and effective vendor management techniques. Gain insight into managing service provider contracts, service level agreements (SLAs), and continuous improvement initiatives.
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Apply SIAM in Real-World Scenarios: Implement SIAM principles and procedures in real-world scenarios and case studies. Develop the skills necessary to analyse complex service integration challenges and to make well-informed decisions to enhance service delivery.
Course Outline
- Overview of the SIAM framework and its benefits
- Understanding the need for service integration and management in complex service ecosystems
- Roles and responsibilities of a SIAM Practitioner
- The stages of the SIAM implementation journey
- Defining the vision, strategy, and governance for SIAM
- Planning and preparing for SIAM implementation
- Managing the transition to the SIAM operating model
Frequently Asked Questions.
The EXIN SIAM™ Professional certification evaluates candidates' understanding and expertise in the activities across all four phases of the SIAM (Service Integration and Management) roadmap. Those who achieve this certification are capable of analyzing, planning, designing, and validating environments that involve multiple service providers.
The SIAM Professional certification is valuable for managing multiple service providers and ensuring their smooth integration to create a business-oriented IT organization. It also equips individuals with the knowledge and skills necessary to effectively navigate the four phases of the SIAM roadmap.
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