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CANCELLATION BEFORE DELIVERY

Order once placed can only be cancelled within 72 hours from the placing the order, you can write to our customer support team on info@knowlathon.com or call us on +91 9960618702 In such cases, the order will be cancelled and the money will be refunded to you within 15 business days after the cancellation request to your original mode of payment.

EXCHANGE POLICY

In circumstances where you consider that a service is defective, you should promptly contact us on info@knowlathon.com or call us on +91 9960618702 with details of the service defect. the defect. We will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a retraining as a result of the defect. If you are eligible, we will send you an invite for the upcoming training.

RETURN & REFUND POLICY

At Knowlathon, we do our best to ensure that you are completely satisfied with our services. And we are happy to issue a full refund based on the conditions listed below:
Full Refunds Possible If
you received a defective service or the certification exam is not conducted for your required module. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
How to Request a Refund
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on info@knowlathon.com or call us on +91 9960618702