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To be succinct about the contents of your ITIL®4 DSV Certification Training Course, we would say you would be learning, specifically, a lot of :
The customer journey in the light of ITIL®4 ,
Offering and agreeing specifications,
Customer onboarding and offboarding,
and, Co-creating and Realising value.
You will be taking a very close view of the customer journey, as far as the ITIL®4 DSV Certification training course is concerned.
Well, anyone holding the ITIL®4 Foundation Certificate can join us for the ITIL®4 DSV Certification training course!
1. You may be reminded that the ITIL®4 DSV certification training course is a Certification Course, which essentially means, at the end of the two-day ITIL®4 DSV Certification Course, you would be needed to sit the ITIL®4 DSV Certification exam.
2. The ITIL®4 DSV certification exam is of advanced skill level, which includes the application of the ITIL®4 DSV course material to mini situations.
3. The ITIL®4 DSV Certification Exam is conducted and managed centrally by PeopleCert, who are in exam partnership with Axelos.
4. The ITIL®4 DSV Certification exam is conducted in English.
5. A 40 question closed book exam, the duration of the ITIL®4 DSV Certification Exam is 90 minutes.
6. You need to get 28 answers right, at least, in order to pass the ITIL®4 DSV Certification Exam.
Duration of ITIL®4 DSV Certification Training Course: – 2 days
1. Any IT Professional in a technical role.
2. Any IT Professional in a managerial role.
3. Any IT Professional who manages products, services, processes, projects, or programmes.
4. Any IT professional who is a service or product or process practitioner.
5. Any IT Professional whose organisation is going the ITIL®4 way with normal or digital IT.
6. Any IT Professional looking to certify themselves as an ITIL®4 Managing Professional or even ITIL®4 Master.
7. Consultants .
ITIL® Expert, CGEIT®, CRISC®, CobiT5®, TOGAF®, ISO20K LA ITSM, IT Governance – Consultant and mentor
Oh wow! I am so happy to say that I received my ITIL®4 DSV certificate ! The two days I spent in my ITIL®4 DSV certification
training were two joyful days of my life. I learnt so much from our lovely trainer. He is an example of whom to emulate in life! I especially loved learning about offering our products and services to our customers. I will put that to good use in my organization. The ITIL®4 DSV certification training was held at a particularly picturesque venue. We bonded so well as a little group during all the sessions. The ITIL®4 DSV certification training was bursting full of activity, and I have never enjoyed myself more! All thanks to Knowlathon, I now even have my ITIL®4 DSV certificate, and shouldn’t Knowlathon be proud !
I did my ITIL®4 DSV certification training from Knowlathon. They are literally the best! I was so nervous about the role shuffle at my company, I felt something was missing. The missing piece of the puzzle was precisely my ITIL®4 DSV certification, that I completed thanks to Knowlathon. Always the best trainers here. So was our awe inspiring trainer who led us through the course with his wise words. I found everything I trained on over the two days, completely relatable. Not only do I have a certificate to prove my skills, but also I have much more to give to my organisation ! All down to you guys, Knowlathon!
I spent two wonderful days in the company of our knowledgable trainer, and our group, and I am much the more happy for it. I even achieved the feat of getting my ITIL®4 DSV Certificate! The ITIL®4 DSV certification training course is a very well designed endeavour by Knowlathon. I learnt so much ! I especially loved the examples our trainer gave, they fit so perfectly with what I know by experience. Even the Sales representatives here are so empathetic and polite, it makes it all well worth the effort. Knowlathon is an experience I highly recommend !
Yes, you would, but only on request. We do not offer ITIL®4 DSV Certification training course session samples to everyone, unless they are specifically solicited.
Well, in that case you would be accommodated in another ITIL®4 DSV Certification training, held on respective dates.
To qualify for a refund, please talk to our representatives before you book the ITIL®4 DSV Certification Exam.
We will send you a link to a tool that helps us to organise virtual classrooms for the ITIL®4 DSV Certification training.
Well, you would be notified by e-mail by someone from PeopleCert regarding the time lapse before you get your ITIL®4 DSV Certificate.
We at Knowlathon would be more than glad to help you book your ITIL®4 DSV Certification exam.
Yes, the ITIL®4 DSV Certification training course fee includes exam charges.
You may retake the ITIL®4 DSV certification exam, but charges apply per retake.
Yes, mock questions are included in the course material you get during the ITIL®4 DSV certification training course.
It all starts when you start holding a spotlight on the products and services your organisation provides. That is the serious mark of a true ITIL®4 key player, more so when you are at the ITIL®4 DSV level.
You may be assured that we fully endorse a panel of skilled, successful trainers who are very competent at the courses they train on.
In the event your ITIL®4 DSV certification training course needs to be extended, our representatives will help you out with the procedures.
Typically at the end of the 2 day ITIL®4 DSV training, you can take the ITIL®4 DSV Certification exam. However, we can help you schedule the exam at your convenience.
The good news is that ITIL®4 DSV Certificates do not expire !
Well, depending on your time zone, we will customise a training delivery mode for you. It could, either be, a live virtual classroom, or an instructor led physical classroom. We have both options available for the ITIL®4 DSV Certification training course.
Well, it would be best if you already occupy, or if you are anticipating a position of dealing with product or service technicality along with customer facing duties at your organisation. Even if you are looking to change organisations, the ITIL®4 DSV certification training course would work for you, if you are responsible for dealing with product or service technicality, most likely in a client servicing scenario.
Well, you do need to furnish the ITIL 4 Foundation certificates before you enrol in the ITIL4 DSV certification course.
Yes, you will receive loads of it during your ITIL®4 DSV certification training course and the best part, it is all yours !
We would strongly recommend you apply for technical or managerial positions at organisations who are blending into the ITIL®4 space. You can always discuss these with your trainer during the course of the ITIL®4 DSV training.
Yes, we are an internationally recognised training institute and so is our ITIL®4 DSV course.
Well, the skill level of the ITIL®4 DSV Certification is definitely higher than the ITIL®4 Foundation exam. Not to worry, though, as you will receive sufficient training during the ITIL®4 DSV Certification training course!
If that happens, immediately contact our representatives, they will help you out.
Sorry, but the ITIL4 DSV Certification exam is held only in English!
The ITIL4 DSV Certification Exam is a 40 multiple choice question exam. It will be held online, or in rare cases, will be paper based. You cannot refer to any courseware while you sit the exam.
You should really talk to our representatives, they would tell you of the different options suited to your case.
The sky is the limit ! You would be best suited to an organisation that already has, or even is, planning to go the ITIL®4 way with their products and services! Our ITIL®4 DSV training will help you secure your position in the job market.
Well, no, all the ITIL®4 DSV certification costs are included in the course fee.
Well, the good news is, you don’t, because the ITIL®4 DSV Certificate does not mandate any prior work experience! It would be great if you have worked,though, as that will aid your appreciation of the course material.
Yes, all of Knowlathon’s courses are subject to a money back policy. You may ask your assigned representative for more details.