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ISO 20000 Introduction COURSE OVERVIEW

Why Knowlathon, you ask?

  • For starters, we are proud of our best in class trainers. Our trainers have sufficient experience behind them, and have trained for the longest time on the topics you will be learning.
  • Plenty of people have registered a high satisfaction rating on completing our courses, particularly the ISO 20000 Introduction Training Course.
  • You get loads of quality learning material during the ISO 20000 Introduction training course, for instance, a learners manual and specially designed paraphernalia, which is excellent value.
  • The ISO 20000 Introduction training course is spread over one day, and you have ample opportunity to get all your questions answered.
  • No matter what your time zone or location, we have an option for you to take up either an online ISO 20000 Introduction training course or an instructor led classroom ISO 20000 Introduction training course.

COURSE KEY FEATURES100% Money Back Guarantee

  • 8 PDUs
  • End of Chapter quizzes, industry case studies, mock exams included.
  • Exam voucher included.
  • 100 per cent money back guarantee.


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Benefits to the organisation

  • Will my management support me if I have completed the ISO 20000 Introduction training?
  • If your organisation finds themselves at the core of a normal or digital IT providing situation, they would need a handful, at least, of people who are introduced to the ISO 20000 standard , just like yourself !

Benefits to the Individual

  • Why would I be undergoing the ISO 20000 Introduction training, you say.
  • Well, if you are someone in a position to deal with technicalities, or perhaps you head your own organisation, the ISO 20000 Introduction training course could be a great boost to your credentials.
  • If you are anticipating a promotion to a higher role, or even a role change perhaps, the ISO 20000 Introduction training could be a chance to prove your mettle.
  • If you design and vend tooling bits and pieces, you could benefit from a lot of the ISO 20000 Introduction training content.
  • In the event you are looking to pursue entrepreneurship, or consultancy, for instance, the ISO 20000 Introduction training could be a great way to upskill yourself.

Skills you will learn

  • Well, as you are just entering Service Management vistas by way of the ISO 20000 Imtroduction training course, you would be required to take a very broad view of the ISO 20000 standard framework.
  • You will learn to know more about the products and services your organisation is responsible for.
  • You will learn how to put a premium on the various products and services your organisation offers.
  • You will be looking at several case studies during the ISO 20000 Introduction training course, and you have the time to apply the learning to your own organisation’s issues.


ISO 27001 Lead Auditor

January 14, 2023

January 22, 2023

Instructor Led Virtual Classroom



  • Learn from the comfort of your office or home.
  • Instructor led classes delivered by expert faculty.
  • Real life examples and industry case studies.
  • Excellent virtual training infrastructure.
  • Ample mock papers for exam preparation
  • World class learning material in soft copy.
  • 24*7 customer support for your queries.
  • Extensive learning support before and after the course.
Enroll Now


  • Learn concepts better in meet-space.
  • Expert instructor with hands-on experience
  • Real life examples and industry case studies.
  • Ample mock papers for exam preparation
  • World class learning material in soft copy.
  • 24*7 customer support for your queries.
  • Extensive learning support before and after the course.
Enroll Now


  • Learning experience customized for your organization.
  • Flexible scheduling options for your team.
  • Understanding and advising on organizational context for learning.
  • Assistance on complete portfolio solution helping learning paths better.
  • Expert instructor with hands-on experience
  • Real life examples and industry case studies.
Enroll Now

ISO 20000 Introduction CURRICULUM

None ! Anyone with sound working knowledge of the IT industry can join us for the ISO 20000 Introduction training course !

1. You may be reminded that the ISO 20000 Introduction training course is not a Certification Course, which essentially means, at the end of the one day ISO 20000 Introduction Training Course, you would not be needed to sit the ISO 20000 Introduction Certification exam !
2. The ISO 20000 Introduction Training Course is of Beginner skill level, which includes the basics of ISO 20000.
3. The ISO 20000 Imtroduction Training Course is managed centrally by PECB.
4. The ISO 20000 Introduction Training Course is conducted in English.

Duration of ISO 20000 Introduction Training Course : – one day

1. Any IT Professional in a technical role.
2. Any IT Professional in a managerial role.
3. Any IT Professional who manages products, services, processes, projects, or programmes.
4. Any IT professional who is a service or product or process practitioner.
5. Any IT Professional whose organisation is going the ISO 20000 way, with normal or digital IT.
6. Any IT Professional looking to certify themselves as an ISO 20000 Lead Implementer or Lead Auditor.
7. Consultants .
8. Trainers.

Course Advisor

Mr. Vishal Vyas
Industry Experience : 19+ Yrs
Area of Expertise :

ITIL® Expert, CGEIT®, CRISC®, CobiT5®, TOGAF®, ISO20K LA ITSM, IT Governance – Consultant and mentor



Manjiri B.

Technical Lead

I give Knowlathon 5 stars ! I am so thankful to the trainer for bringing our sessions alive with his confidence and intellectual prowess! Not only did he explain all the concepts for our ISO 20000 Introduction Training course material, but also he gave us such lovely examples which I will never forget ! All the people I met, especially my sales contact, were so professional ! They were thorough with their knowledge and diligence. Never have I found people to be so polite and eager to help ! The ISO 20000 Introduction training course that I completed with Knowlathon’s help has really made me so much the more aware of ‘my’ world, and now I have another feather in my cap, all thanks to Knowlathon ! I thank you very much !


Shruti P.

Technical Lead

Truly, Knowlathon deserves more than just 5 stars ! I was apprehensive initially, before contacting Knowlathon, but as I met my fantastic Sales Rep, all the apprehension melted away ! The ISO 20000 Introduction training course is so beautifully conducted by thorough professionals at Knowlathon. I have superlative appreciation for my Trainer. He knows his stuff ! He knew the ISO 20000 Introduction course material like the back of his hand ! I could not be more blown down by his efforts in training us on the ISO 20000 Introduction course material ! Hats off to Knowlathon for bringing about such a wonderful ISO 20000 Introduction training!



Technical Lead

I read the ISO 20000 Introduction training information online, and that made me more than just interested in pursuing this course.As I contacted Knowlathon, I knew things would be smooth for me, right at the outset. It was a journey, getting my ISO 20000 Introduction training done ! From a nervous and shy ‘me’, I was transformed into a confident, sure of my skills kinda person. I put this down to our awesome trainer. He was very knowledgable, and he inspired a transformation in my attitude and behaviour. A man ruling the ISO 20000 realm, through and through! I am now on tenterhooks to pursue further ISO 20000 Certifications, and without a doubt, the training institute of my choice will always be Knowlathon !

ISO 20000 Introduction training FAQS

Well, in that case you would be accommodated in another ISO 20000 Introduction training, held 
on respective dates. 

To qualify for a refund, please talk to our representatives early on.

We will send you a link to a tool that helps us to organise virtual classrooms for the ISO 20000 
Introduction training. 

Well, PECB does not issue certificates for this course, as you do not have to sit an exam. 

This does noapply to the ISO 20000 Introduction Training course. 

You must note that there is no exam at the end of the ISO 20000 Introduction course ! 

We repeat, no examinations ! 

The ISO 20000 Introduction course is purely for educational purposes, so no exams ! 

Yes, mock questions are included in the course material you get during the ISO 20000 
Introduction training course. However, you do not have to sit an exam at the end of this course. 

It all starts when you start holding a spotlight on the products and services your organisation 
provides. That is the serious mark of a true ISO 20000 key player, more so when you are at the 
ISO 20000 Introduction level. 

You may be assured that we fully endorse a panel of skilled, successful trainers who are very 
competent at the courses they train on. 

In the event your ISO 20000 Introduction training course needs to be extended, our 
representatives will help you out with the procedures.

This does not apply to your ISO 20000 Introduction training course. 

Well, depending on your time zone, we will customise a training delivery mode for you. It could, 
either be, a live virtual classroom, or an instructor led physical classroom. We have both options 
available for the ISO 20000 Introduction training course. 

Well, it would be best if you already occupy, or if you are anticipating a position of dealing with 
product or service technicality in a normal or digital IT environment at your organisation. Even if 
you are looking to change organisations and roles, the ISO 20000 Introduction training course 
would work for you, if you are responsible for dealing with product or service technicality, most 
likely in a normal or digital scenario.

None! You do not need to furnish any certificates before you enrol in the ISO 20000 Introduction 
training course. 

Yes, you will receive loads of it during your ISO 20000 Introduction training course and the best 
part, it is all yours ! 

We would strongly recommend you apply for technical or managerial positions at organisations 
who are walking down the ISO 20000 path. You can always discuss these with your trainer during 
the course of the ISO 20000 Introduction training. 

Yes, we are an internationally recognised training institute and so is our ISO 20000 Introduction 
training course. 

Well, you do not have to sit any exams at end of the ISO 20000 Introduction Training Course ! 

If that happens, immediately contact our representatives, they will help you out. 

There are no exams ! However, the ISO 20000 Foundation Certification Course, if you are 
interested, has an one hour exam.  

You should really talk to our representatives, they would tell you of the different options suited to 
your case.   

The sky is the limit ! You would be best suited to an organisation that already has, or even is, 
planning to blend into the ISO 20000 space ! Our ISO 20000 Introduction training will help you 
secure your position in the job market. 

Well, no, you don’t , because the ISO 20000 Introduction is not a certification course. 

Well, the good news is, you don’t, because the ISO 20000 Introduction training course does not 
mandate any prior work experience! 

Yes, all of Knowlathon’s courses are subject to a money back policy. You may ask your assigned 
representative for more details. 

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You have made it till here! Well done ! Knowlathon would like you to know that anything is possible, and that you can achieve whatever you want to, should you apply your mind to the ISO 20000 Introduction Training Course ! To get your questions answered please write to us at contact@knowlathon.com, or call us on 1800 121 5678. You may even chat with one of our Customer Support executives online. Thank you for visiting our web-site and we hope to see you in our ISO 20000 Introduction Training Course !