Building IT Services That Deliver Quantifiable Business Value with ITIL Version 5
Stop measuring IT activity. Start measuring the value IT creates.
IT can close tickets, meet SLAs and resolve incidents — yet the business may still experience disruption, inefficiency and poor service outcomes. Join this live webinar to explore how ITIL Version 5 can help connect IT operations with service quality, user experience and quantifiable business value.
Your IT Dashboard May Look Good. Does the Business Agree?
The real question is not simply:
"How well is IT operating?"
It is:
"What value are IT services creating for the business?"
Move Beyond Ticket-Driven IT
Modern IT service management needs to connect everyday IT activities with the outcomes the business actually cares about.
This is where ITIL Version 5 provides a practical framework for thinking about IT services, value creation and continual improvement.
What You'll Take Away From the Session
See IT Services Through a Business Lens
Understand why technical performance alone doesn't demonstrate business value and what needs to change.
Move Beyond Reactive Operations
Explore the limitations of ticket-driven service management and how organizations can address recurring issues instead of repeatedly firefighting.
Understand ITIL Version 5
Learn the core concepts of ITIL Version 5 and how they help connect IT activities, services and business needs.
Follow the Service Journey
See how Incident Management, Problem Management, Change Enablement and Continual Improvement connect to create better service outcomes.
Connect Metrics to Outcomes
Understand how to move beyond ticket counts and technical KPIs toward service quality, user experience, operational efficiency and business impact.
Understand the Career Relevance of ITIL Foundation
Explore where ITIL Foundation fits across IT Operations, ITSM, Service Desk, Governance, Infrastructure, Delivery and related roles.
From an IT Issue to Business Value
User Reports Issue
Incident Management
Restore the service
Problem Management
Address recurring issues and underlying causes
Change Enablement
Introduce improvements with controlled risk
Continual Improvement
Learn from operational experience and improve the service
Better Service Outcomes → Business Value
Is This Webinar Relevant to You?
This session is designed for professionals who are responsible for delivering, managing, supporting or improving IT services.
Learn From Someone Who Has Applied IT Service Management in Practice
Vishal Nagi
ITIL® Master · COBIT · TOGAF · PRINCE2®
With 19+ years of experience, Vishal has worked across complex IT projects, IT governance, service management, infrastructure, delivery management, cloud migration, risk management and process improvement.
He has implemented ITIL processes, worked with service management KPIs and trained 5,000+ professionals across India and internationally on COBIT, ITIL, PRINCE2, TOGAF and related frameworks.
The session combines practical IT service management experience with a business-value perspective.
Because IT Performance Is Not the Same as Business Value
If your role involves managing IT services, you need to look beyond:
"How many tickets did we close?"
and start asking:
"What did our IT service enable the business to achieve?"
This session will help you understand that shift through the lens of ITIL Version 5.
Event Details
Date
17 September 2026
Time
7:00 PM – 8:00 PM IST
Format
Live Online
Speaker
Vishal Nagi
Duration
60 Minutes
Certificate
Participation certificate for live attendees
Prefer registering on Microsoft Teams?
Don't Just Manage IT Activities. Build Services That Deliver Value.
Understand how ITIL Version 5 can help connect IT operations → service outcomes → business impact. Join the live webinar on 17 September.
Limited live-session capacity. ITIL® is a registered trade mark of PeopleCert.